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Wolters Kluwer's CT has been in business since 1892, we have put our customer at the center of everything, and we hold ourselves accountable for delivering the right results.
We maintain a company culture that grows diverse talent. An important part of our culture involves developing and promoting people from within.
As a Fulfillment Associate , Document Processing & Research, you will report to the Manager, Fulfillment and work onsite from the local office in Wilmington, DE.
You will manage the receipt, and examination of legal notices and filings according to corporate statutes, laws and regulations for each U.
S. state and globally. You will work in unison with our service teams to assist our clients. We are looking for individuals who are positive, accountable, and committed to self-development.
We offer a M-F schedule, a fun team environment, full benefits, matching 401k, PTO, and a career opportunity. Work schedule is 12 : 00 PM-9 : 00 PM.
Basic Responsibilities :
Fulfill orders for internal and external customers by scanning and processing documents.
Research legal documents.
Resolve or escalate issues.
Follow requests through to completion.
Communicate progress to customers and our teams.
Navigate quickly between multiple processing systems and databases.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.
Qualifications : Education :
Education :
High School diploma or equivalent. Prefer some college.
Experience, Knowledge and Tools :
1 year customer service experience. Prefer experience in retail, hospitality, or office environment.
Good typing skills (30 wpm).
Ability to work independently with a minimum amount of oversight while still being an integral part of a team.
When needed, working overtime is required.
Experience working with a variety of computer software and spreadsheets.
Must be able to work a 12 : 00 PM-9 : 00 PM schedule.
LI-Onsite
Last updated : 2024-05-17
Full Time
$45k-55k (estimate)
05/19/2024
08/16/2024
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They must be pleasant, friendly, and communicative with customers as they need to listen and assist customers with their needs, explain products and availability, and make sales.Associates are sometimes called upon to write sales reports or requests for m
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Associate as a term attached to the title of a position typically denotes low seniority or rank.
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