Acara Solutions is seeking a Client Account Coordinator to work directly with our client's customers to ensure they are getting the best warehousing and storage solutions for their products.

Pay Rate is up to $25/hour

This is a contract position through July 2024

• Serve as a point of contact between storage facilities, clients, and internal staff, managing incoming calls and tickets by redirecting inquiries to appropriate team members as required.
• Maintain transparent and effective communication with all stakeholders, providing regular updates on project progress and promptly addressing any potential issues, while ensuring all systems are kept current.
• Actively engage in team meetings, contributing insights and sharing best practices, and offering support to colleagues when necessary.
• Resolve any post go-live challenges in collaboration with the Customer Success Lead as needed.
• Collaborate with the Team Lead to prioritize daily tasks.
• Proactively seek opportunities to enhance the customer onboarding process, sharing insights with the team and updating templates and procedures as necessary.
• Work closely with cross-functional teams such as Sales, Customer Support, and Product Development to deliver a seamless experience for customers.

• Minimum of a High School diploma or GED is required
• Minimum 2 years' experience working in a customer support role
• Minimum 2 years' experience working within numerous software programs at a time (this position will require you to work between and have 4 programs open at time)

• Previous lease management experience preferred
• Experience using cloud-based project management and collaboration tools preferred