4 Jobs in Wilkesboro, NC
ECMD is Hiring a Customer Service Rep (CSR - ECD) Near Wilkesboro, NC
Starting at: $17.00 Hourly Position Type: Full Time Shift: 1st Shift
Who We Are And What We ValueECMD is 100% employee owned with a mission to improve the lives of our employees. Founded by innovative entrepreneurs who created the modern building materials global supply chain, their passion and integrity remain the fabric of our culture. ECMD's culture is rooted in small-town, rural, southern values…we keep it real, honest, and down to earth.
ECMD partners with big-box retail and pro lumber yards customers nationwide to provide a world-class supply chain to builders, remodelers, finish carpenters, and consumers with the materials needed to complete simple projects to dream houses. By leveraging technology and the team's passion for its customers, ECMD has built a strategic integrated portfolio of 7 operating divisions: EastCoast Mouldings, Klumb Forest Products, Crown Heritage Stairs, ECMD Distribution, Arndt & Herman Building Products, Clifton Moulding Co., and Madison Lumber Company.
Job Duties And ResponsibilitiesThe ECD Customer Service Representative (CSR) takes customer orders through inside sales and acts as a liaison between the company and the customer. The customer service representative is responsible for communicating accurately and clearly the needs of the customer to the company and the abilities of the company to the customer plus facilitates Good Faith Audit execution.
DutiesThis position requires that the employee perform all essential duties as assigned by the ECD Customer Service Manager and Director – Information and Procurement which will include but not be limited to the following:
- Responsible for communicating information between the customer and the company which initiates manufacturing or distribution processes in such a way that the information is accurate, understandable and complete. All communication with the customer should be done in a manner that represents the company professionally. The ability to communicate well with all parties is key to the success of the order entry process and the continued receipt of orders and customer satisfaction.
- Takes customer SOS orders by fax or email and committed sale stock orders by phone. Faxed/emailed orders must contain the quoted cost and an accurate description of the product to be placed on order. Any item needing to be quoted outside of the preset pricing will need to be sent to the CSR Manager. Orders will be entered directly into the computer system by the CSR. Orders must be completely recorded with accurate quantities, pricing and ship dates.
- Observes all selling and marketing policies established by the company. Honors the confidentiality of the company's business policies as well as all of our customers' transactions.
- Deals with customer inquiries such as the status of an order or revisions to an order. Deals with complaints, price adjustments, credits and pick ups in a timely manner with proper communication with the ECD field representatives, management or others required to handle each situation correctly. All manual credits will be approved by the ECD Customer Service Manager or appropriate management.
- Acts as a liaison between ECMD Logistics and the Lowe's stores for trucks to be unloaded in a timely manner.
- Processes daily date changes to be sent to Lowe's via EDI as required.
- Releases, processes, and transmits stock orders to Lowe's and ECMD's distribution centers multiple times as needed each day.
- Maintains files of orders and quotes for the length of time established by management. All given quotes must be properly documented with the customer account, product, quoted cost and contact name.
- Assist with the co-ordination of the Good Faith Auditing program.
- Take audit calls
- Coordinate audits
- Pull and fax paperwork – if required
- Update Good Faith Log
- Record and report discrepancies
- Issue 1 steps for credit and billing as needed for audit discrepancies
- Works on various projects or tasks that are assigned by the ECD Customer Service Manager or appropriate management.
- Regular and punctual attendance is an essential function of this job.
- Employees must proficiently read, speak and understand English.
- Communicate clearly with customers in a manner that is non adversarial and helpful.
- Previous experience in sales, customer service or dealing with the public is beneficial.
- Work and communicate within a group of other employees to aid each other and solve problems.
- Computer experience is preferred.
- A background in millwork, lumber, or related industries is preferred.
- 10 paid holidays
- MyTime (Paid Time Off)
- Bereavement Leave
- Other benefits include access to medical, dental, vision, life and disability starting after 90 days
- 401k
- Employee Stock Ownership Plan (ESOP)
Job Summary
Full Time
$62k-80k (estimate)
06/06/2024
07/03/2024
ecmd.nl
<25
The job skills required for Customer Service Rep (CSR - ECD) include Customer Service, CSR, Billing, Computer Systems, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep (CSR - ECD). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep (CSR - ECD). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep (CSR - ECD) positions, which can be used as a reference in future career path planning. As a Customer Service Rep (CSR - ECD), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep (CSR - ECD). You can explore the career advancement for a Customer Service Rep (CSR - ECD) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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At banks, customer service reps may need to have some former experience handling money and making change.
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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.
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