3 Jobs in Westborough, MA
EG America is Hiring an IT Support Technician II Near Westborough, MA
Responsibilities
- Responsible for providing front line support to store and corporate end users with a wide variety of IT and facilities issues
- Ability to perform the basic core Request Fulfilment and Incident Management functions of the IS Support Technician role
- Provide training and mentorship to new IS Support Technicians
- Responsible for reviewing and approving new or existing Knowledge Management records
- Responsible for identifying, creating and communicating Problem Management records
- Responsible for acting in a Contact Center Lead role and providing workflow direction to the support staff
Minimum Education: High School Diploma, GED, Some Technical Coursework
Preferred Education: Associates or Bachelor’s Degree
Minimum Experience: 1-2 years’ experience in a retail call center environment. Must have knowledge of Microsoft based operating systems and basic understanding of Desktop, Laptop and peripheral IT hardware set-up and configuration.
Preferred Experience: Experience working in a call center environment using ITIL based call center software. Experience in ITIL Service Transition or Operation methodologies are a plus: Incident Management, Request Fulfillment, Problem Management or Knowledge Management
Licenses/Certifications: A or ITIL Foundations Certification preferred
Soft Skills: The following is required: excellent verbal and written communication skills; ability to understand customer / end-user needs and translate them into technical terms; exhibited troubleshooting and problem solving skills; the ability to explain technical issues to non-technical users; solid time management and organizational skills; excellent attention to detail; and, ability to work well in a team environment.
OtherPhysical: Must be able to lift 0-50 lbs
Travel: 0-5%
Hours & Conditions: Based on business need
Other: NA
Job Summary
Full Time
Retail
$52k-65k (estimate)
08/11/2023
06/19/2024
WESTBOROUGH, MA
3,000 - 7,500
1938
Private
JAY ERICKSON
$10B - $50B
Retail
Related Companies
About EG America
Cumberland Farms owns and operates a chain of petrol stations and convenience stores that offers iced tea and cold coffee.
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