As a Skip Trace Specialist, you will locate customers and collateral using various investigative (skip tracing) techniques. All duties and tasks must be completed by adhering to FDCPA and CFPB regulations. Manages a repossession queue of approximately 70-100 accounts maintaining charge offs at an acceptable rate as determined by management.

Location: Onsite in West Valley City, UT (No hybrid or remote opportunity)

Pay: From $22.00/hr DOE up to $1,600 per month in a performance-based bonus

Schedule: Monday through Friday from 9:30am-6:00pm with a rotating Saturday shift every 6 weeks.

Key Responsibilities:

• Perform and complete skip tracing activities on all assigned accounts to prevent the charge off and company loan loss. This includes inbound/outbound calls to discuss delinquency resolution.
• Maintain and establish new repossession and transport vendor relationships.
• Manage all accounts that have been assigned to them from the repossession assignment to the transportation of the vehicle to the auction.
• Completes required applicable paperwork including sending all required Federal and State regulation letters.

Required Education & Training:

• High School diploma or equivalent
• Six (6) months office experience or equivalent education and training.
• Previous collections experience
• Strong understanding of skip tracing and systems
• Working knowledge of Microsoft Office Suite, including Excel and Word.
• Excellent customer service skills.
• Excellent phone and negotiation skills.