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POSITION SUMMARY
This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding.
Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.
CORE FUNCTIONS
1. Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
2. Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met.
Assist patients and guests with scheduling transportation or other services as needed.
3. Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
4. Coordinates patient needs with other departments / areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
5. Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
6. Answers phone, transfers calls, takes messages and relays messages and information as needed.
7. Provides tours of the facility and walks customers to appropriate areas within the facility.
8. Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided.
Expected to assist with patient and guest inquiries to ensure a positive experience.
MINIMUM QUALIFICATIONS
High school diploma / GED or equivalent working knowledge.
Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
This is a requirement of the Whole Family Counseling Program held at this specific facility.
PREFERRED QUALIFICATIONS
Additional related education and / or experience preferred.
EOE / Female / Minority / Disability / Veterans
Our organization supports a drug-free work environment.
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Last updated : 2024-05-25
Full Time
Hospital
$32k-41k (estimate)
05/26/2024
08/21/2024
bannerhealth.com
PHOENIX, AZ
15,000 - 50,000
1961
Private
ANDY SETKA
$10B - $50B
Hospital
The job skills required for Guest service include Customer Service, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service positions, which can be used as a reference in future career path planning. As a Guest service, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service. You can explore the career advancement for a Guest service below and select your interested title to get hiring information.