1 Job in Washington, NC
US Eye is Hiring a Contact Center Representative Near Washington, NC
About US EYE: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery.
About Albemarle Eye Center: Dr. Jitendra Swarup and the vision care experts at Albemarle Eye Center provide a wide range of ophthalmic services in the Edenton, Elizabeth City, Kinston, Kitty Hawk, and Washington locations. We are pleased to offer services ranging from LASIK laser eye surgery, LenSx® Laser Cataract Removal, oculoplastics, glaucoma treatment, in addition to routine eye exams and contact lens fittings. Our team of eye doctors is proud to provide personalized service with an unparalleled commitment to excellence. Our practice is dedicated to providing you and your family with quality eye care and state-of-the-art medical and surgical treatment.
Job Summary: The Contact Center Representative will function as the first point-of-contact for the overall patient experience. This representative will be responsible for assessing patient needs, scheduling patient appointments, and assisting with any inquiries from the general public. The ideal candidate will strive to provide an unparalleled patient experience. All team members must effectively function in a high call volume environment, and remain friendly, focused, and calm under pressure.
Essential Job Functions (other duties as required):
- Answers and triages incoming calls in a high volume setting in a courteous and highly professional manner. Provides patients with an exceptional, one of kind experience that leads to high levels of patient satisfaction.
- Responds to incoming appointment requests via email, Phreesia and other alternate paths into the practice.
- Works in tandem with our contact center team to manage the phone queue and respond to patients efficiently, always mindful of service response times.
- Accurately schedules appointments according to our practice templates and protocols.
- Assists referring physicians with scheduling patients.
- Effectively obtains patient demographic, clinical and insurance information and enter accurately in our practice management system.
- Learns, retains and applies medical knowledge regarding scheduling, surgical and clinical protocols.
- Meets productivity and patient care standards that align with our standards for the patient experience.
- Ensures patient confidentiality.
- Establishes strong work partnerships throughout the practice in order to provide a high quality of accurate information to patients
- You have world class customer service skills and enjoy exceeding our patients’ expectations by delivering the gold standard in service.
- You can maintain high degree of confidentiality that meets all HIPAA requirements.
- You enjoy learning about ophthalmology and optometry.
- You have strong oral communication skills. You communicate clearly, professionally and with a high level of self-awareness to patients and co-workers.
- You have excellent listening skills. You listen to our patients with the intent to understand, evaluate and quickly offer alternatives.
- You have strong computer skills and can manage multiple programs at one time with ease.
- You are a team player and can come up with great ideas!
- You can keep your cool under pressure. You must always present a professional and friendly demeanor, which isn't hard because we have the best patients in the world!
- High school graduate, with previous experience in a customer service role or contact center.
- Technology savvy, with competency in Office Suite and ability to learn software applications as required.
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Summary
Full Time
$35k-45k (estimate)
05/04/2024
07/03/2024
useye.com
Sarasota, FL
<25
Related Companies
The job skills required for Contact Center Representative include Customer Service, Scheduling, Oral Communication, Listening, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
03/26/2022: Middlesex, NJ
Require specialized training to meet the unique demands of the job.
01/30/2022: Boulder, CO
Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
01/10/2022: Seattle, WA
Requires several soft skills.
04/03/2022: Raleigh, NC
Step 3: View the best colleges and universities for Contact Center Representative.
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