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Company Overview
Fuel Tech is a leading technology company engaged in the worldwide development, commercialization, and application of state-of-the-art proprietary technologies for air pollution control, process optimization, combustion efficiency, and advanced engineering services. These technologies enable customers to operate efficiently in a cost-effective and environmentally sustainable manner.
Position Overview
The Customer Service Specialist candidate will focus on correct resolutions for both customers and the business. The position will handle customer relationships and assist with their individual service needs while delivering best-in-class customer service. Accepts and commits product orders for shipment, pricing, and invoice issuance by interaction with sales representatives, customers, plant personnel, carriers and/or Marketing. Records order information into Fuel Tech’s database. Customer Service representative provides solutions to customers.
** position will be based in our Warrenville, Illinois headquarters
Primary Responsibilities:
Education and Experience:
Required Skills / Abilities:
Physical Requirements:
Travel Requirements:
EEO statement:
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ftek.com/en-US/linkedin.com/company/fuel-tech-inc/mycompany/
Full Time
Durable Manufacturing
$59k-76k (estimate)
06/01/2024
07/30/2024
ftek.com
WARRENVILLE, IL
50 - 100
1987
Public
VINCENT J ARNONE
$10M - $50M
Durable Manufacturing
Fuel Tech is an Illinois-based developer and manufacturer of air pollution control and water treatment systems for commercial and industrial sectors.
The job skills required for Customer Support Specialist include Customer Service, Microsoft Office, Data Entry, Customer Relationship, Verbal Communication, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.