Job Title: Industrial Account Manager

Job Objective: To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive differential growth among Industrial accounts, while optimizing profitability. To reinforce sales management practices to enhance all levels of sales and profit within the branch and industrial channel.

Essential Duties and Responsibilities:In addition to the essential job functions described below, all associates will perform duties requested by management.

Customer Relations

• Meet or exceed sales and profit goals established in consultation with branch management
• Work closely with RelaDyne's Reliability Service team to optimize the share of wallet opportunities within the current and future customer base
• Define and cultivate the RelaDyne value proposition for each assigned account and create account plans to maximize our product and service offerings
• Develop and actively manage a healthy pipeline that is aligned to the budgeted growth goals
• Execute the strategic roadmap to provide a superior customer experience for Industrial Accounts
• Develop highly professional sales relationships with assigned Industrial Accounts
• Work collectively with Centralized Purchasing, Product Line Management, Supply Chain and Logistics to determine the lowest cost to serve and sales strategy for network
• Work collectively with Product Line Management and vendor partners to maximize profitability and products offered to the market
• Collaborate with the Pricing Team to maximize margins where the market allows and develop a profitable pricing strategy at Industrial Accounts
• Present new products and services to customers
• Ensure follow up with customers on orders and inquiries
• Maintain and update customer pricing
• Ensure customer satisfaction
• Promote company capabilities to customers
• Promote Marketing promotions and programs to customers
• Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
• Address and resolve customer complaints in a timely basis
• Work with a dedicated team to expand geographic presence and support RelaDyne's Strategic Selling
• Coordinate order activity with customer service
• Works with Centralized Credit Manager, for credit approvals on new accounts

Leadership:

• Involved in training other associates and acting as a mentor
• Assist in the development of Annual Strategic Planner to include the sales budget for customer list
• Monitor sales trends and product performance results
• Coach inside sales associates on account planning to grow accounts and serve the customer more effectively
• Continually enhance sales skills to promote a professional image

Other:

• Attend necessary regional, corporate, and industry meetings
• Professionally represent the company at all times ensuring quality customer service
• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
• Support corporate programs, goals, and initiatives of the company
• Maintain communication with management with regards to pricing issues in the marketplace
• Maintain communication with management by developing a weekly itinerary and use of MAP reports
• Ensure customer account information is accurate in the system
• Provide support and feedback to Warehouse Management on shipping issues
• Provide support and feedback to Credit Department as it relates to customer accounts
• Maintain a clean and organized car
• Professionally represent the company at all times ensuring quality
• customer service
• Work overtime as needed

Knowledge, Skills, and Abilities:

• Prefer 5-10 years of Industry Experience
• The minimum education required— bachelor's degree in Business Administration or related field or related & relevant work experience.
• Minimum experience required—10-year experience in a sales
• Travel 50-70%
• Proven ability to translate business needs into
• Interpersonal Above-average verbal/written communication skills.
• Effective training and negotiating abilities and ability to deal constructively with
• Must have a high degree of patience with the ability to recognize potential problems thru branches and how these relate to customers.
• Computer skills, Word, Excel, DM 2
• Customer service skills
• Sales skills
• Capable of analyzing issues and developing solutions
• Ability to be creative and innovative
• Judgment and decision-making ability
• Leadership skills
• Listening skills
• Organization and time management skills
• Product knowledge
• Vendor knowledge
• Understand how to interpret marking reports analysis, channel products, and customers

Performance Measurements:

• Sales and gross profit
• Share of wallet growth
• Reliability Service growth
• Net new accounts
• Credits are written promptly as indicated in the Outside Sales Compensation Plan
• Customer feedback
• Sales of strategic products
• Inventory management
• Order management accuracy
• Development and ongoing measurement of sales compared to sales budget