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Buyers Edge Platform
Waltham, MA | Full Time
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Buyers Edge Platform
Waltham, MA | Full Time
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Support specialist
$72k-91k (estimate)
Full Time | IT Outsourcing & Consulting 7 Days Ago
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Buyers Edge Platform is Hiring a Support specialist Near Waltham, MA

Who are we?

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships.

We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility.

With a diverse portfolio of over a dozen brands, our mission is clear : to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated.

Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume.

Our commitment to foodservice excellence is proven in four distinct areas of value : Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software.

Buyers Edge Platform is not just a provider - we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

The Buyer's Edge Platform Fresh Division is an entity comprised of Fresh Concepts, Produce Alliance, Fresh Alliance & Fresh Services with over 35 years of produce management solutions.

The Fresh Division provides fresh produce category management services, procurement and contracting, national distribution, freight management, k-12 solutions, technology services, and food safety assurance to food service clients across North America, the Caribbean and beyond.

The Fresh Division has a national footprint of over 125 industry leading distributors in North America, and partnerships with the most premier grower shippers.

This remote position will be based in Nashville, TN and will maintain a home office while not traveling. We are unable to provide sponsorship for work authorization for this role.

Your impact :

The Produce Support Specialistis a vital, boots-on-the-ground position and is unique to us within the industry. This person needs to have a solutions-oriented approach and enjoy working as a team towards common goals.

Extensive paid training is provided!

  • Responsible for managing produce quality, service requirements, and distributor obligations for roughly 20 regionally assigned distributor partners and our client locations
  • Cultivate relationships with our distributor partners and work within our company's guiding principles while conducting client location visits and distributor business reviews
  • Client location visits include :
  • scoring product quality, storage and handling training
  • consulting on application and pack size recommendations
  • receiving feedback related to distributor service levels from client locations
  • client service evaluation reports share this scoring, feedback, and suggestions
  • Support client locations by responding to requests with service-oriented solutions
  • Take ownership of all tasks related to the distributors and clients you manage, support client locations by responding to requests for service-oriented solutions

About you :

  • Must be willing to travel up to 50% on a quarterly rotation. Distributors and client locations will be managed regionally in multiple states and select instances outside the continuous 48 states.
  • Valid and unrestricted driver's license required.Valid passport preferred.
  • A minimum of three years experience in Restaurants or the Food Service Industry is preferred.
  • Bachelor's degree or equivalent industry experience is required.
  • Must be curious to learn and apply critical thinking to a wide range of projects
  • Ability to articulate feedback and evaluation criteria in a prompt manner
  • Must be able to lift up to 30 pounds at select times

Don't meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification.

At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace.

So, if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply.

You may be just the right candidate for this position or others with us!

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well Work well. Relax with our Personal Responsibility Paid Time Off policy where you don't have to accrue time off in order to take it!

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard toactual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Last updated : 2024-06-01

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$72k-91k (estimate)

POST DATE

06/02/2024

EXPIRATION DATE

09/01/2024

WEBSITE

buyersedgeplatform.com

HEADQUARTERS

WALTHAM, MA

SIZE

100 - 200

FOUNDED

2018

TYPE

Private

CEO

RYLAN HAMILTON

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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Buyers Edge Platform develops a procurement software that provides foodservice supply chain solutions for restaurants.

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The following is the career advancement route for Support specialist positions, which can be used as a reference in future career path planning. As a Support specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support specialist. You can explore the career advancement for a Support specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Specialist job description and responsibilities

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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

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The specialists work along with the staff members to supervise the assigned projects by an organization.

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The support specialist often has to balance different tasks such as customer technical support, ticket documentation, problem analysis, and task management.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Specialist jobs

Experience as a Customer Support Specialist or similar CS role.

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Proven work experience as a Sales support specialist or Sales support associate.

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Gain experience with operating systems.

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Learn Relevant Tech Skills and Gain Experience.

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Step 3: View the best colleges and universities for Support Specialist.

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