Software Support Technician

A suburban Rochester company is looking to add a software support technician to install, train, and support our suite of municipal software programs.

Job Type: Full Time, in office hours 7:30-4:30 M-F

Qualifications: Associates Degree or greater with emphasis in Accounting, payroll processing or book keeping helpful but not required.

Required Skills

• Excellent verbal and written English communication skills required
• Exceptional attention to detail
• Ability and willingness to learn, to adapt quickly, and to follow procedures
• Ability to present oneself as a professional company representative and mentor to customers
• Self-starter with ability to achieve and maintain productivity levels and meet established deadlines

Job Description:

• Provide phone/internet support to clients with varying degrees of knowledge
• Provide remote training and follow-up support to new and current customers
• Implementation of products and custom integration software in a Microsoft Windows environment
• Ability to describe program requests from individual customers
• Ability to recognize potential software improvements and enhancements and to communicate and implement the adjustments necessary to programmer

This is a Victor, New York State based employment opportunity. Applicants must be fully authorized to work in the US.

What we offer: A friendly and professional working environment, $22-$26 per hour, paid vacation, 401K, and health care.

An equal opportunity employer.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: In person