Overview: We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests with a warm and welcoming demeanor upon their arrival - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain accurate guest records and ensure confidentiality of personal information - Operate phone systems to answer incoming calls and transfer them to the appropriate department or guest room - Assist with night audit procedures as needed - Collaborate with other hotel departments to ensure smooth operations and guest satisfaction - Handle cash transactions and maintain an organized front desk area Experience: - Previous experience in a customer service role, preferably in the hospitality industry - Strong phone etiquette skills with the ability to handle multiple calls simultaneously - Excellent guest relations skills with a focus on providing exceptional service - Bilingual proficiency is a plus, especially in [insert relevant languages] - Familiarity with hotel operations and guest services is preferred - Knowledge of night audit procedures is an advantage - Proficiency in using computer systems and hotel management software We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about delivering outstanding customer service and creating memorable experiences for our guests, we invite you to apply for the position of Front Desk Agent.

Job Types: Full-time, Part-time

Pay: $9.00 - $10.00 per hour

Expected hours: 40 per week

Schedule:

• Day shift
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Vicksburg, MS 39180 (Required)

Ability to Relocate:

• Vicksburg, MS 39180: Relocate before starting work (Required)

Work Location: In person