Creating Peace of Mind by Pioneering Safety and Security

Customer Service Representative - Remote Full Time

Shift : Friday - Monday, 9am- : 7 : 30pm (Hours to be worked in EST)

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors.

Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

Customer Service Representative

Stanley Access Technologies seeks a self-motivated, results-driven team player to fill a remote Customer Service Representative position.

The position will provide customer service support by verifying the accuracy of service orders and service requests in a timely manner.

Assist customers by ensuring all necessary data is obtained to accomplish these objectives. Ideal candidate to initiate and / or implement corrective action as needed to provide customers with support and achieve corporate and department goals.

In addition, this position will support the customer by providing basic product knowledge on routine issues, as well as support Sales and Field operations necessary to meet customer needs and expectations.

What You Will Do :

Review, edit, process, and verify the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc.

Initiate and follow up on required action in response to customer service change requests, by assisting in the maintainingaccurate customer master data.

Communicate and work closely with appropriate departmental personnel.

Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center.

Provide back-up support to other group members in the performance of job duties as necessary.

Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided.

Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers.

As a representative of the Company, you are the face of the customer and candidate to consistently maintain positive, effective relationships with all customers.

Performs duties and responsibilities as described in the provided systems.

Perform other related duties in support of the team as assigned by management.

Work hand in hand with the branches to provide a seamless process for our customers.

What You Need to Succeed :

High School Diploma or GED with 1-3 years of experience or equivalent work experience

Ability to work on Eastern Standard Time

Proficient computer skills

Must have a flexible schedule and able to work the on-call shift as needed

Flexible, cooperative, and proactive

Able to work independently in a team-oriented environment

Ability to make decisions and troubleshoot

Execute tasks in a timely manner and in a remote setting

Detail-oriented

SAP knowledge a plus

Additional Preferred Skills or Qualifications :

Associate's Degree

SAP Knowledge

Astea Knowledge

Five9 Knowledge

Why Work for Us?

Allegion is a Great Place to Grow your Career if :

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact.

As our values state, this is your business, run with it .

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You’ll Get from Us :

Health, dental and vision insurance coverage, helping you be safe, be healthy .

A commitment to your future with a 401K plan, offering a 6% company match and no vesting period

Tuition Reimbursement

Generous Vacation and Sick Time

Employee Discounts through

Community involvement and opportunities to give back so you can serve others, not yourself

Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Compensation : This range is provided by Allegion. Your actual pay will be based on your skills and experience.

The expected Base Hourly Range : $22.00 per hour.The actual compensation will be determined based on experience and other factors permitted by law.

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work.

We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please .

Allegion plc, 2023 Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an

Last updated : 2024-06-06