PAY: Training starting at $19.00 p/h. Raise available once independence is established.

We are looking for child-friendly, ecstatic customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

MAKE A DIFFERENCE - SAVE LIVES!

By working in our family owned business, you will have the pleasure and satisfaction of knowing you are helping our swimmers learn a crucial, lifesaving and lifelong skill. Our company works together as a team to help accomplish our mission.

Drowning is the #1 cause of accidental death for children under the age of 5 in California. Although there is no way to tell how many lives we have potentially saved in the past, you can come to your job each day knowing that you are.

**Requirements

• Must be at least 18 years old with a High School Diploma
• 1 year Customer Service Experience
• 1 year minimum Job Commitment
• Available to work some weekends (until 5pm), and weeknights (until 8pm)
• Pass a drug test, fingerprint through DOJ and a background check
• Must be or become CPR certified (we offer class free of charge and pay for time)
• Must train in the water for 20 hours (to understand our swim lesson program)
• Must be passionate about our mission to help reduce drownings
• Must be patient and love kids
• Must be reliable

*No swim experience needed*

**Skills

• Patient and Attentive
• Proven customer support experience or experience as a client service representative
• Ability to sell services and close deals
• Track record of over-achieving goals
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to listen to customers needs and find best solution
• Excellent, clear communication and presentation skills
• Ability to multi-task, prioritize, manage time effectively, and work independently
• Positive verbal and body language
• Highly organized and detail oriented
• Ability stay calm, be patient, and work well under pressure
• High school degree

**Responsibilities and Duties

• Greet and assist customers
• Manage large amounts of incoming calls and emails
• Generate sales leads to increase enrollment
• Handle customer complaints, provide appropriate solutions and alternatives
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Enroll and schedule new and existing students
• Maintain a clean, fun and safe environment for all employees and patrons
• Supervise swim instructors at times
• Follow communication procedures, guidelines and policies, and lead by example
• Provide detailed verbal and written account information
• Develop and maintain a positive relationship with all students, patrons, staff and directors

Job Type: Part-time

Pay: From $19.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Ability to Relocate:

• Valencia, CA: Relocate before starting work (Required)

Work Location: In person