2 Jobs in Utica, NY
BrainTrust is Hiring an IT Help Desk Near Utica, NY
- Strong knowledge of Microsoft Suite (Word, Excel, PowerPoint, Outlook).
- Excellent customer service and interpersonal skills.
- Basic understanding of technical support principles and troubleshooting.
- Recent graduates are encouraged to apply.
- Familiarity with helpdesk ticketing systems.
- Certifications in relevant IT areas (e.g., CompTIA A ).
- Basic understanding of networking concepts.
- Respond to incoming support requests via phone, email, or ticketing system.
- Provide timely and professional assistance to end-users, ensuring their technical issues are resolved efficiently.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Diagnose and resolve issues related to Microsoft Suite applications.
- Assist end-users with basic problems related to our products/systems, such as password resets, how to navigate the screens, how to maintain data from screen as well as through import process, and connectivity issues, etc.
- Escalate complex issues to the appropriate IT teams when necessary.
- Keep detailed records of support interactions, including solutions provided and follow-up actions.
- Generate reports on common technical issues and contribute to the knowledge base for future reference.
- Collaborate with other team members to share knowledge and enhance overall team efficiency.
- Participate in training sessions to stay updated on new technologies and industry best practices.
Job Summary
Full Time
Wholesale
$49k-61k (estimate)
05/20/2024
06/07/2024
braintrustlv.com
LAS VEGAS, NV
50 - 100
2000
Private
MONA STECK
$10M - $50M
Wholesale
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The job skills required for IT Help Desk include Customer Service, Technical Support, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk positions, which can be used as a reference in future career path planning. As an IT Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk. You can explore the career advancement for an IT Help Desk below and select your interested title to get hiring information.
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