Company Description

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services and clinical pharmacists work together and coordinate efforts in a team based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Job Description

The IT System Administrator I approaches his/her tasks in a team-based fashion that supports all Salud staff, volunteers, contractors, and other individuals. 

The IT System Administrator I provides direct support to Salud's staff according to processes and procedures. This position is part of the Salud IT Infrastructure Team and helps to administer IT hardware and software.

We offer:

• Starting Hourly Wage Range - $38.62 to $44.42 per hour
• Monday to Friday – 8 am to 5 pm (with after-hours/overtime work as needed)

Comprehensive Benefits Package includes:

• Medical (Includes Free Medical Services at All Salud Facilities)
• Dental (Employee Discounts at All Salud Dental Facilities)
• Vision
• Flexible Spending Accounts
• Basic Life and AD&D
• Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance and Employee Assistance Program
• Generous vacation accrual
• 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday) 
• 8 Paid accrued Sick Days per year
• Retirement savings plans
• Employees working at least 1,000 hours within a 12-month period are eligible for the Defined Contribution Pension Plan. Salud will contribute 5% of your base salary each month

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

Specific Duties

• Responsible for the implementation, maintenance, monitoring, security, and day-to-day operations of Salud’s Information Technology systems and infrastructure
• Identifies and resolves hardware and software problems for Salud employees.
• Opens support tickets with vendors as required
• Completes project work as assigned
• Ability to maintain a positive and supportive attitude when understanding and dealing with IT-related staff concerns
• Works in conjunction with caregivers and all other Salud staff to ensure that patients obtain the highest standard of integrated healthcare
• Acts as a patient advocate for our vulnerable populations by ensuring that patients are fully informed and comfortable with their visit to Salud
• Responsible for the timely update, resolution, and closure of all open HelpDesk tickets assigned to this person
• Maintains a high standard of user service and satisfaction
• Displays excellent technical troubleshooting, judgment, and prioritizing while considering the needs of Salud as an organization
• Effectively and professionally communicates, verbally and in writing, with other Salud personnel as necessary to perform job functions
• Assists in the development and documentation of department standards as directed
• Is the escalation point for Tier I and Tier II IT staff
• Provides other support to the department as requested
• Participates in on-call rotation and after-hours work as assigned
• Helps to maintain a HelpDesk tech support knowledge base
• Documents procedures used to implement supported hardware and software sufficient to allow other support team members to be able to support these systems
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems 
• Simulates, recreates, or remotely accesses users' systems to identify user problems to resolve operating difficulties
• Possess the ability to complete multiple simultaneous tasks/projects promptly.
• Follows procedures for the electronic health records system
• Other Duties as assigned

Qualifications

Education:

• High school diploma or GED, required
• Minimum Associate degree majoring in an Information Technology related study required
• Experience and/or training sufficient to allow successful completion of essential duties and responsibilities may be considered in lieu of an applicable degree

Experience:

• A minimum of three years relevant experience is required
• Health Care and HIPAA-related experience is preferred, but not required

Licensure:

• A valid Driver’s License required 
• Reliable transportation to be used for travel is required. 
• Ability to travel to/from organization and community sites promptly
•  IT Certifications are not required, but are preferred

Knowledge, Skills, and Abilities:

• Requires working knowledge of System Administration functions including, but not limited to client endpoints, physical & virtual servers running Microsoft OS, VOIP technology, backup technology, SAN technology, Active Directory, Disaster Recovery, DNS, & DHCP
• Ability to effectively communicate technical information, both verbal and written
• Knowledge of industry-standard Information Technology concepts, practices, and procedures
• Creativity and latitude are required as well as a strong degree of self-motivation and the ability to be self-directed to effectively perform job functions
• The ability to prioritize tasks, pay attention to detail, and be versatile in a fast-changing environment is critical
• Must work well with other Salud team members
• Sensitivity to low-income and ethnic minority communities is a must
• Performing routine and scheduled audits of all systems
• Assisting in implementing the overall IT strategy

The application window is anticipated to close by 6/30/24

Additional Information

Salud Family Health Centers is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.