13 Jobs in Uniontown, OH
Securitas Technology is Hiring a Service Dispatch Supervisor Near Uniontown, OH
- Assist and Manage hiring, training, retention, and performance of the Service Dispatch Scheduler team
- Ensure all customer inquiries are handled in accurate and timely fashion
- Schedule meetings with internal teams to discuss and resolve customer service failures/customer concerns on time
- Work with team members to ensure consistency in process, policy and procedure throughout SES.
- Manage real-time operation statistics and various files and reports
- Participate in conference calls with Business Teams, Account Teams and other management as necessary
- Maintain schedules and monitor vacations, sick time and other absences.
- Escalate urgent service needs to appropriate field management team when necessary
- Assist with on-the-job training and administrative support
- Responsible for the development of associates to maintain and improve overall quality in the efficient and professional handling of service calls and task-related workflow
- Monitor call volumes and service levels, making staffing or workload adjustments as necessary
- Participate in organization meetings, special projects, quality initiatives, etc.
- Sets performance standards to meet goals of the company
- Structures the training agenda for department members
- Effectively delegates tasks to employees as appropriate
- Performs other related duties as assigned
Job Summary
Full Time
$58k-70k (estimate)
06/07/2024
07/08/2024
The job skills required for Service Dispatch Supervisor include Customer Service, Integrity, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatch Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatch Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Dispatch Supervisor positions, which can be used as a reference in future career path planning. As a Service Dispatch Supervisor, it can be promoted into senior positions as a Truck Driver Supervisor II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatch Supervisor. You can explore the career advancement for a Service Dispatch Supervisor below and select your interested title to get hiring information.
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