6 Jobs in Tucson, AZ
Sears Home Services is Hiring a Technical Specialist Near Tucson, AZ
Job Summary:
The Technical Specialist is responsible for using customer relations skills, sales knowledge, technical product knowledge, database information and related resources to assist customers calling for service assistance with their products (e.g. refrigerators, washers and dryers, dishwashers, lawnmowers, electronics, exercise equipment).
Scope of Responsibility:
Interacts with customers via phone to trouble-shoot in-warranty product repairs and assist to resolve over the phone when possible. Sets In-home repair service as needed and sells additional products or services
Responsibilities/Skills/Experience Requirements
- Provides exceptional service and sales with every customer interaction
- Diffuses and calms agitated customers by relating with them, as well as resolving their complaints and by accurately directing their calls to appropriate departments for further assistance
- Uses tools provided to process and resolve member issues. Troubleshoots with customers over the phone and resolves product related issues.
- Schedules repair service appointments as needed
- Up-sells various Sears services
- Retrieves information from various sources and conveys information to customers, and enters information into the computerized database
- Directs calls to appropriate personnel when answer is beyond authority given, as defined by department policies and procedures
- Performs other duties as assigned
- Strong customer service skills
- Ability to learn and convey troubleshooting solutions for a wide variety of consumer household products
- Ability to communicate well with non-technical personnel
- Ability to handle multiple tasks simultaneously and in a timely manner
- All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC’s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)
- Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
- Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
- Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
- Ability to demonstrate self‐control by maintaining composure and keeping emotions in check even in difficult situations
- Trade or technical school certification or diploma
- Mechanical aptitude or knowledge in the repair of consumer appliance products
Years of Related Experience : None
License/Certificate Required : No
Driver's License Required : No
Travel Requirements : None
Age Requirement : 16
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Job Summary
Full Time
Specialty Trade in Construction
$47k-65k (estimate)
04/03/2023
07/24/2024
searshomeservices.com
CLEVELAND, OH
1,000 - 3,000
1999
GREG HEIBERT
$200M - $500M
Specialty Trade in Construction
Related Companies
About Sears Home Services
Providing services and products for your home from home improvements such as kitchen and bath remodeling, HVAC and more to product repair, parts and replacement and protection services.
The job skills required for Technical Specialist include Customer Service, Troubleshooting, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Specialist positions, which can be used as a reference in future career path planning. As a Technical Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Specialist. You can explore the career advancement for a Technical Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Specialist jobs
They ensure that all technical aspects are functioning optimally.
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Choosing the right major is always an important step when researching how to become a Technical Specialist.
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They should be technology-savvy and be able to resolve all the technical difficulties.
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You must have good technical skills such as a working knowledge of HTML, CSS and JavaScript are also useful.
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Step 3: View the best colleges and universities for Technical Specialist.
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