13 CUSTOMER SERVICE REPRESENTATIVE 2 Jobs in Surprise, AZ
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CUSTOMER SERVICE REPRESENTATIVE 2
$37k-47k (estimate)
Full Time
3 Weeks Ago
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Arizona Department of Economic Security is Hiring a CUSTOMER SERVICE REPRESENTATIVE 2 Near Surprise, AZ
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.CUSTOMER SERVICE REPRESENTATIVE 2Job Location: Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Address: 11526 West Bell Road, Surprise, Arizona 85378 Posting Details: Salary: $16.3500 hourly
Grade: 15
Closing Date: May 24, 2024 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov: or click on the link here to view ‘Our DES' video. Come Join the DES Team!
If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 in our Surprise Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on site-position.Job DutiesEssential Duties and Responsibilities include but are not limited to:
Knowledge Of
The Ideal Candidate For This Position Will Have
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact UsFor questions about this career opportunity, please contact Jason Hamm at 520-235-1130 or at JHamm@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jason Hamm at 520-235-1130 or at JHamm@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.CUSTOMER SERVICE REPRESENTATIVE 2Job Location: Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
Address: 11526 West Bell Road, Surprise, Arizona 85378 Posting Details: Salary: $16.3500 hourly
Grade: 15
Closing Date: May 24, 2024 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov: or click on the link here to view ‘Our DES' video. Come Join the DES Team!
If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 in our Surprise Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on site-position.Job DutiesEssential Duties and Responsibilities include but are not limited to:
- In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow.
- Screen applications for NA Expedite criteria as well as data entering applications.
- Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process.
- Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type.
- Ordering and storing office supplies and equipment.
- Issue Electronic Benefit Transfer (EBT) cards.
- Ensure the NVRA process is followed.
Knowledge Of
- Computer service practices and techniques.
- Administrative, office, and clerical procedures.
- Program rules, regulations, policies and procedures, and computer systems.
- Problem resolution techniques using logic and reasoning.
- Active listening.
- Good written and oral communication to convey information effectively.
- Effective time management, organization and prioritizing tasks.
- Use of Google Workspace.
- Identifying alternative solutions.
- Professionally interact with all levels of personnel and customers.
- Work independently or collaboratively with a group.
- Multi-task and work under competing priorities.
- Adapt to changing environments and new technologies.
- Measure and meet productivity and quality standards.
The Ideal Candidate For This Position Will Have
- At least one year experience in a direct contact, customer service environment.
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.
- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
- All newly hire State employees are subject to and must successfully complete the Electronic Employment Verification Program (E-Verify).
- Affordable medical, dental, life and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant to Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact UsFor questions about this career opportunity, please contact Jason Hamm at 520-235-1130 or at JHamm@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jason Hamm at 520-235-1130 or at JHamm@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
Job Summary
JOB TYPE
Full Time
SALARY
$37k-47k (estimate)
POST DATE
05/25/2024
EXPIRATION DATE
06/06/2024
WEBSITE
azdes.gov
HEADQUARTERS
Phoenix, AZ
SIZE
3,000 - 7,500
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The job skills required for CUSTOMER SERVICE REPRESENTATIVE 2 include Customer Service, Time Management, Customer Contact, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE REPRESENTATIVE 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE REPRESENTATIVE 2. Select any job title you are interested in and start to search job requirements.
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