As a Customer Service representative, you will be providing routine service support to our customers who initiate contact with the customer care center. This may involve questions about their accounts, online directions or password resets. You will communicate directly with customers, as well as internal service partners to effectively resolve issues, questions, and service request.

The Agents responsibilities are listed as below:

• Responsible to participate in client trainings
• Responsible to provide call and online (chat message) support to the customer.
• Participate in daily/weekly team meetings
• Will need to follow client processes and templates to document during call, after call work as per client standards
• Identify calls that they are should be sent to a specialist.
• Registration for the Telephonic Timesheet System and/or Website
• Assistance with password resets
• Instruction and troubleshooting guidance through timesheet submission
• Claims submissions
• Direct Deposit Setup, Change, or Cancellation instructions
• Garnishment Status
• General questions regarding timesheets, payment information, or how to use the systems

• Checking email through Outlook
• Toggling between multiple systems in Windows
• Follow instructions to troubleshoot basic technical issues in Windows
• Utilizing three different monitors simultaneously
• Multitasking throughout the day in using the

Job Types: Full-time, Contract

Pay: $15.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Please provide your email address

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person