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The Customer Service Representative position is responsible for assisting customers (primarily TROY students and parents) by answering incoming phone calls regarding financial aid, admissions, student account services, enrollment management, and other related departmental areas in an effort to answer inquiries, resolve issues, and fulfill requests. Staff will also assist with clerical duties during the call center's off-peak periods as needed.Other job duties include: Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Logs communications in database. Keeps equipment operational by following established procedures; reporting malfunctions. Provides general office support that assists in the functioning of the office including basic computer data entry, filing paperwork, sending and receiving faxes, and relaying messages.
Full Time
$32k-41k (estimate)
06/15/2024
06/30/2024
troy.edu
COLORADO SPRINGS, CO
1,000 - 3,000
1887
Private
BERNARD NASH
$200M - $500M
Colleges & Universities
Troy University is an educational institution that offers undergraduate, graduate and professional degree programs for students.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.