Summary:

• Responsible for the management of inquiries from referrers, potential patients, and their families seeking access to care.
• Participates with program leadership team in the approval of admissions and coordinates the details of the entire admissions process. Maintains electronic files to facilitate program communication and to provide input to other departments.
• Work requires flexibility in schedule to be on-call for admissions, take referral calls on weekends as needed, and rotate weekend coverage with other Admissions Coordinators.
• Responsible for helping to cross-cover other Specialty Admissions programs which include but are not limited to: The Retreat, Comprehensive Outpatient Psychiatric Evaluation Service, LifeLaunch, Center for Eating Disorders, Trauma Disorders Unit, and outpatient services for The Center for OCD and Anxiety.

Requires:

• Clinical expertise in admissions intake, assessment, and/or concierge customer service. Requires bachelor’s degree in psychology, counseling, social work, or a related field and 2-3 years of relevant experience. Experience with behavioral healthcare is strongly preferred.
• Current Maryland Driver’s license at time of appointment.
• Interpersonal skills sufficient to represent programs professionally. Requires ability to effectively interact with patients, family members, and referrers in addition to representing the hospital to outsiders
• Analytic ability to assess and triage patients for admission.
• High level of organization and attention to detail to help ensure a smooth admissions process.

Experience

• 2 - 3 years: Customer service with exceptional people skills.

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization