THE JOB

As a Premium Seating Guest Services crew member, you help ensure safety and engage with guests to assist with their needs before, during and after the show.

You will engage with season clients who purchase sky suites, floor boxes or premium seating throughout the venue.

WHAT YOU'LL DO

• Deliver exemplary customer service to help maintain customer loyalty.
• Greet guests and scan ticket upon entry to the venue, ensuring tickets are for the appropriate event.
• Assist guests with locating their seats.
• Check tickets for entry into VIP / premium seating locations throughout the venue during the event.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable.
• Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel.
• Participate in the post show clean of the venue.
• Perform all other duties as assigned or needed.
• Position requires you to be able to work during all weather conditions since this is an outdoor venue.
• Position requires constant walking or standing in one place for long periods of time.

WHAT YOU'LL BRING

• Must be at least 16 years of age.
• Prior work experience not required.
• Customer service friendly attitude and good communication skills.
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgement decisions within proper policies and procedures.
• Availability on event dates, primarily evenings and weekends.
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Last updated : 2024-05-06