Client Services Technician

Rose-Hulman Institute of Technology has an opening in the Enterprise Information Technology (EIT) Department for a Client Services Technician. We have been ranked No. 1 among U.S. engineering colleges by the U.S. News & World Report Best Colleges Guide for the last 25 consecutive years.

The Client Services Technician will repair, maintain, and troubleshoot issues for student laptops and other Institute-owned computers; maintain the campus printers used by employees and students in public areas. The position will identify, investigate, and resolve basic user questions; inventory, schedule and perform hardware maintenance.

The position sets up new devices for employees and students; assist clients in making decisions concerning the selection of technologies and/or services; deliver and set up new workstations and other hardware following Institute recommended guidelines. The position will provide first-level technical computing support and related services to employees and students through walk-ins, on-site visits, phone, and e-mail. The position will install and configure software for network connectivity, backups, server access, etc. on user systems.

Qualified candidates will have a high school diploma or GED. One to three years of relevant work experience.

Preferred candidates will have an associate degree or vocational or technical school degree.

At Rose-Hulman, your successes are celebrated in a welcoming, supportive, and flexible environment with a number of benefits and resources including a variety of health benefit options; voluntary benefits such as Group Accident and/or Group Critical Illness Insurance, Pet Insurance, and Caregiver Resources; participation in Tuition Exchange; a generous and flexible paid leave program and dedicated time for professional development. As a Rose-Hulman employee, you will also enjoy access to full-service fitness facilities and programming; a performing arts center featuring national touring acts and campus productions; and access to state-of-the-art labs, facilities, and equipment. All employees experience opportunities to have an impact on student lives and be part of a greater purpose through multidisciplinary project collaboration that can have a global impact as well as receiving continual encouragement and support of philanthropic and volunteer opportunities.

Rose-Hulman Institute of Technology is a STEM (Science, Technology, Engineering, and Mathematics) focused institution, whose students’ education and success are the nucleus of everything we strive for. We support and recognize excellence in teaching, learning, innovation, and intellectual growth of our students, faculty, and staff. Our campus culture is student-focused, welcoming, and inclusive. Here, we believe that every employee has a role to play in the mission of the institute: to provide our students with the world's best undergraduate science, engineering, and mathematics education in an environment of individual attention and support.

Located on the banks of the Wabash River and conveniently located within driving distance of seven major cities, Terre Haute is a vibrant community with a revitalized downtown, museums, parks, four higher ed institutions, a rich historical past, and dynamic food, music, and arts scene.

Applications: Only online applications/resumes submitted via the Rose-Hulman Institute of Technology Employment Opportunities website, jobs.rose-hulman.edu, will be accepted until the position is filled. Contact Human Resources via email, HRApply@rose-hulman.edu, for questions.

This position is not eligible for work visa sponsorship at this time.

EEO/AA
Rose-Hulman Institute of Technology is an affirmative action and equal opportunity employer. It is the Institute’s policy to treat all employees and applicants equally according to their individual qualifications, abilities, experiences, and other employment standards. Rose-Hulman will not discriminate against any employee, applicant for employment, student or applicant for admission on the basis of race, religion, sex, pregnancy, ethnicity, national origin (including ancestry), citizenship status, physical or mental disability, age, sexual orientation, gender, gender identity or expression, veteran or military status (including special disabled veteran, Vietnam-era veteran, or recently separated veteran), predisposing genetic characteristics, or any other protected category under applicable local, state or federal law, including protections for those opposing discrimination or participating in any complaint process on campus or within the Equal Employment Opportunity Commission or other human rights agencies. Rose-Hulman Institute of Technology is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact the Office of Human Resources.