Service Manager will oversee daily area operations and manage technicians to ensure we meet our customers’ needs. They are responsible for directly managing Lead Technicians/Field Supervisors for the trade services we self-perform.

Roles and Responsibilities:

• Oversight of all self-performed work from your branch, including, but not limited to:
• HVAC, Electric, Plumbing, and General Services.
• Temp HVAC equipment rentals.
• Assisting with surveying and quoting projects.
• Perform site visits to ensure technicians are performing as expected and that clients are happy with our service.
• Assist head office with addressing and rectifying any client issues in your area.
• Work with Corporate Recruiters on hiring as needed.
• Assist with building vendor database for subcontractors.

• Work with HR on technician absences to ensure they are recorded in the system properly.
• Train technicians in both field and office settings for the following, including but not limited to safety, job performance, paperwork/Work Order forms, site surveys.

• Manage branch vehicles for: 
• Safe operation.
• Maintenance. 
• Updated paperwork. 
• Truck Stock. 
• Company Tools. 
• Perform disciplinary actions up to, and including, working with HR on employee terminations. 
• Handle overflow service calls and assist with installs as needed based on branch workload.

• Manage all aspects of self-performed jobs which include but are not limited to: 
• Dispatching for projects. 
• Dispatching for service calls. 
• Watching labor hours and costs. 
• Controlling unapplied labor. 
• Keep unapplied labor to 5% or less. 
• Make sure actual hours are equal to, or less then, quoted hours.

Knowledge and Skills Required:

• 5 years of HVAC field experience.
• Previous experience in service management roles.
• Universal EPA certification.
• Valid driver’s license.
• Knowledge with advance principles of air conditioning, refrigeration, and heating.
• Excellent written, verbal, and interpersonal skills.
• Basic computer skills for cell phone communication and documentation.

Work Environment:

Working conditions encompass both normal office environment and field/site work. Work may require occasional weekend and/or evening work. This position will require telephone availability 24/7 (unless other arrangements are made) from clients or on-call for emergencies.