Service Manager will oversee daily area operations and manage technicians to ensure we meet our customers’ needs. They are responsible for directly managing Lead Technicians/Field Supervisors for the trade services we self-perform.

• Oversight of all self-performed work from your branch, including, but not limited to:

o HVAC, Electric, Plumbing, and General Services.

o Temp HVAC equipment rentals.

o Assisting with surveying and quoting projects.

o Perform site visits to ensure technicians are performing as expected and that clients are happy with our service.

o Assist head office with addressing and rectifying any client issues in your area.

o Work with Corporate Recruiters on hiring as needed.

o Assist with building vendor database for subcontractors.

• Work with HR on technician absences to ensure they are recorded in the system properly.
• Train technicians in both field and office settings for the following, including but not limited to safety, job performance, paperwork/Work Order forms, site surveys.
• • Manage branch vehicles for:
  o Safe operation.
  o Maintenance.
  o Updated paperwork.
  o Truck Stock.
  o Company Tools.
  o Perform disciplinary actions up to, and including, working with HR on employee terminations.
  o Handle overflow service calls and assist with installs as needed based on branch workload.
  • Manage all aspects of self-performed jobs which include but are not limited to:

  o Dispatching for projects.

  o Dispatching for service calls.
  o Watching labor hours and costs.
  o Controlling unapplied labor.
  o Keep unapplied labor to 5% or less.
  o Make sure actual hours are equal to, or less then, quoted hours.
• 5 years of HVAC field experience.
• Previous experience in service management roles.
• Universal EPA certification.
• Valid driver’s license.
• Knowledge with advance principles of air conditioning, refrigeration, and heating.
• Excellent written, verbal, and interpersonal skills.
• Basic computer skills for cell phone communication and documentation.

Working conditions encompass both normal office environment and field/site work. Work may require occasional weekend and/or evening work. This position will require telephone availability 24/7 (unless other arrangements are made) from clients or on-call for emergencies.