Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Service Writer. As a Service Writer, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our Equipment Service Department.

General Requirements:

· Two or more years experience in repair troubleshooting and or parts with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories. Must possess a valid driver’s license.

· Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.

· Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather...

· Must be proficient in parts lookup and servicing customers at the parts counter.

· Must have good organizational, multitasking and reasonable computer skills.

Target Responsibilities:

· Establish and remain the main contact with all service customers. Insure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe.

· Present a friendly, positive attitude to all customers.

· Process and handle all work orders and warranty claims from start to finish.

Daily Duties and Responsibilities:

· Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals. Work to develop a sense of “team” in the service department and across other departments.

· Update the service goals board on a daily basis and report results of daily activities to management.

· Maintains quality control on work performed during shift; monitors time standards; brings variances to the attention of management and makes corrections/updates as directed.

· Provide general diagnoses of repair and maintenance equipment problems for the customer and communicate this to the technician...

· Performs other duties as assigned.

· Help with prep of new equipment

Weekly Duties and Responsibilities:

· Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss promotions and opportunities for the department as well as opportunities to exceed expectations.

· Update service reference materials—bulletins, manuals and publications.

· Evaluate tools and equipment to make sure they are in good working condition.

Quarterly Duties and Responsibilities:

· Meet with Service personnel to review ideas to improve efficiencies in the service department. Each person is responsible for coming up with one idea they can use to make the department or themselves more efficient and apply it during the next quarter.

· Meet with Manager to discuss improvement processes to be implemented during the next quarter.

Annual Duties and Responsibilities:

· Meet with management team to discuss year-end results, goals and objectives for the upcoming year.

· Meet with service personnel to discuss year-end results and to outline goals and objectives for the upcoming year.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Stillwater, OK 74074 (Required)

Ability to Relocate:

• Stillwater, OK 74074: Relocate before starting work (Required)

Work Location: In person