The manager oversees the activities of Patient Access staff to ensure prompt accessibility for patients to obtain hospital and ambulatory services. Responsible for day-to-day operations including: gathering of accurate demographic, insurance, consents, authorization, and financial information; verification of benefits; and collection of co-pays/co-insurance at time of service. 

This manager is also responsible for maintaining department policies, procedures, and is the onsite Epic Cadence/ADT systems expert and works collaboratively with end users, application analysts, and IS&T staff. The manager develops standard workflows that will align with other HealthPartners locations but also meet the business requirements of the local services.

Work Schedule: 1.0 FTE

Required Qualifications:

• Bachelor’s degree in Business, Management, Healthcare Administration or a related field.
• Five (5) year experience in healthcare, billing, patient access/admitting, or collections to include three (3) years supervisory experience. 
• Working knowledge of electronic medical record system, preferably Epic.
• Ability to establish and maintain effective working relationships with key constituents and all levels of management and employees. Demonstrated highly effective verbal and written communication skills.
• Ability to work within a team environment and promote effective interpersonal relationships with staff and patients. Exceptional commitment to and successful utilization of customer service skills and service recovery methods.
• Knowledge and compliance with corporate, state, federal, and health care regulations.
• Knowledge of hospital registration, billing, and patient self-pay collection practices.
• Demonstrated ability to foster healthy relationships with staff, internal and external customers, and other peers within the HealthPartners enterprise.
• Demonstrated ability to successfully develop, implement, and coordinate a major process across multiple work areas.
• Demonstrated ability to apply principles of project management and change management in a work setting.
• Ability to effectively supervise direct and indirect staff. 
• Ability to prioritize and coordinate a variety of tasks based on importance of customer satisfaction, patient compliance, revenue cycle improvement, and hospital operation. 
• Ability to set priorities and demonstrate effective time management techniques. Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
• Ability to problem solve complex issues between multiple departments and stakeholders. 
• Ability to monitor operations/capital budgets. Ability to develop effective working relationships and establish lines of communication with all providers, physicians, nurse managers, access supervisors and administrators.
• Must be detail oriented and well organized.

Benefits: 

Lakeview Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401k with match, disability insurance, and tuition reimbursement. We offer an on-site employee fitness center, free parking and employee discounts. Lakeview Hospital is a qualified non-profit employer under the federal Public Loan Forgiveness program.