Benefits:

• Health insurance
• Paid time off
• Training & development

The Restoration Manager oversees all aspects of assigned restoration projects and assigned Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.
Primary Responsibilities:

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Train Production/Restoration personnel.
• Recruit Production/Restoration personnel.
• Manage Production/Restoration personnel.
• Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Education and Experience Requirements:

• High School Diploma/GED required.
• Industry certifications strongly preferred.
• Minimum 3 years of experience in operations.
• Minimum 1 year management and/or supervisory experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Effective written and oral communication skills
• Experience in cleaning, restoration, or construction preferred.
• Experience in office setting, answering phones, emails.

Physical and Work Environment Requirements:
This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.
Normal Working Hours, Additional Working Hours and Travel Requirements:
This is a full-time position working 7:30 a.m. – 4:30 p.m., Monday – Friday, at least 40 hours per week. This position may require longer hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local.
Other Requirements:
Will be crossed trained for office duties, including but no limited to; answering phone calls, creating estimates, invoicing, and other daily office job duties.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.