IT Helpdesk

If you are looking for a firm that encourages innovative thinking and challenges you every day, with an opportunity to learn and advance, a career at Hanson is right for you. The belief in sustainability within our company’s practices creates a focus on client success and partnerships that are important to our communities and our environment.

Hanson Professional Services Inc. is seeking a candidate to fill a full-time IT Helpdesk position in our Springfield, IL office.

About us

Hanson is a dynamic, employee-owned consulting firm of more than 500 employees providing a full range of multi-disciplined engineering, scientific, and allied services throughout the USA.

Position Profile

Skills & Responsibilities:

We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to internal clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Required:

• 3 years' experience in the field of Information Technology.
• software and hardware troubleshooting skills
• knowledge of client/server network protocols and Internet/Intranet applications

Preferred Skills & Experience:

• A and Network Certifications
• Experience in Helpdesk Support is preferred with extensive knowledge of computer hardware, software, and network systems.
• Experience providing remote support is preferred.

Working at Hanson:

• Must be able to collaborate remotely with colleagues in other offices.
• Candidate must be willing to accept out-of-town travel, including air travel, assignments and to work overtime to meet project demands.
• Must possess a valid driver’s license

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Employee stock ownership plan
• Holiday pay
• Hourly pay
• Overtime pay
• Profit sharing
• Stock options

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Springfield, IL 62703 (Required)

Ability to Relocate:

• Springfield, IL 62703: Relocate before starting work (Required)

Work Location: In person