Title: Controls Technician
Focus Areas: Tech Development, Improvement, and Standardization

Direct Leader: Director of Game Technology

Job Description:
The Game Technology department is responsible for in-game technology, game launch quality, high-level support troubleshooting, and game component technical production. The Controls Technician has the integral responsibility in expanding the boundaries of Game Technology through research, development, and testing, as well as, the standardization / rollout of existing experiences and technology.

Pay & Benefits:

• Compensation: $17-20/hr Starting Pay Range
• Regularulary offered 5 hours of weekly overtime
• Eligible for HQ Bonus
• Eligible for TEG HQ Full Time Benefits as outlined here .
• 8 Paid Holidays 15 PTO Days for vacation, sick or bereavement use

Hours & Schedule:

● Expected Weekly Hours: 40 - 45 with more as projects require
● Travel Expectations: Extensive (25%-40% of possible working days)
● Expected Schedule:

• Office: Monday - Friday (day shift)
• Installation: Monday - Friday plus weekends (depends on installation schedule, weekend work often includes accompanying rest/off days during the upcoming workweek)
• Emergency Travel: As needed, could include nights & weekends with extended hours

● Oncall: Yes

Job Responsibilities:

Standard Game Installations 40%
● Provide “closing” support on standard game installs

• Typical trip is 10-12 consecutive days at the end of a project.

● Perform a pre-punch walkthrough with the Tech Project Lead onsite● Perform testing of games prior to punch walkthroughs● Be the onsite tech representative for punch walkthrough questions and concerns● Perform onsite troubleshooting and assistance with punch itemsResearch and Development - 25%

● Work on new tech development projects guided by the TEG Tech Standards

• New Experience and/or Product, Acquisitions, BOH / FOH Changes, and IP Projects

● Work on new tech game / acquisition installs● Assist in the creation of the initial wire plan for new components while keeping in line with TEG standards● Create new component wiring documentation● Develop detailed new experience handoff documentation for Support / Tech InstallationImprovement / Renovations - 25%

● Work on the list of tech improvement projects
● Work on updates to existing store Wiring Changeover, Controls Systems, Game IT, Component

Updates
● Work on renovation projects that involve Tech Resources

Store Support 10%
● Provide high-level technical support to existing store as needed

Job Requirements:
● A love for escape rooms and interactive media
● Strong organizational and interpersonal skills
● Contagiously positive, can-do attitude
● Loves to “win”
● Strong communication skills - written, on the phone, in-person
● Experience leading others in an informal structure
● Project management experience
● Proficient at spreadsheets & document creation
● General business acumen
● Ability to lift/carry up to 50 pounds individually
● Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
● Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
● Understanding of architectural floor plans and general construction processes

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Why did you choose to apply at The Escape Game?

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Smyrna, TN 37167: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person