6 Jobs in Smithfield, RI
Pest Assassins is Hiring a Customer Service Representative Near Smithfield, RI
There will always be pest problems! Come join a team that appreciates your hard work and dedication to quality customer service! Pest Assassins is a family owned and operated business serving Massachusetts & Rhode Island. We pride ourselves in providing our customers with effective and reliable pest control solutions.
Pest Assassins is looking for a dependable, hard-working and motivated individual for our Route Coordinator/ CSR position. We are seeking someone with a genuine passion for providing quality customer service.
This position will be based out of our Smithfield, RI office. Pest control experience preferred but not required.
Responsibilities:
- Assist with all inbound communication from prospective and existing customers including phone, text, email and website submissions.
- Assist with inbound alerts from technicians and resolve.
- Input customer data into system and schedule inspections and services as needed.
- Resolving customer issues & concerns by providing exceptional customer service.
- Monitor routes and communicate with technicians of reschedules or other changes.
- Work with field reps and manager directly to update customer information.
- Ensure customer database is up to date. Correct customer data as needed to ensure accuracy.
- Manage accounts receivable and collection efforts.
- Manage administrative requests and tasks.
- Effectively handle cancellation requests and manage reinstatement efforts.
- Assist in the daily and weekly scheduling of service routes using routing software.
- Complete and distribute daily service reports.
- Communicate with new customers and additional service request customers to insure satisfaction.
- Competitive hourly rate.
- Flexible work schedule.
- Paid training.
- Paid Time Off (PTO).
- 11 Company paid holidays.
- Comprehensive benefits package including Medical, Vision, and Dental.
- Microsoft Office proficient.
- Strong ability to communicate with customers in a clear and professional manner.
- Ability to identify, analyze and solve problems.
- High school diploma or equivalent.
- Ability to work in a fast-paced environment.
- Collections experience.
- Ability to work in a team environment.
- Pass background check.
Job Summary
Full Time
$37k-46k (estimate)
06/08/2024
06/24/2024
pestassassins.com
Pestassassinscom
<25
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
