1 Job in Sioux, IA
Sapp Brothers Petroleum is Hiring a Customer Service Representative Near Sioux, IA
Sapp Bros. is looking for a Petroleum Customer Service Representative who is self-motivated and committed to adding value to our business by serving our customers. At Sapp Bros., it is our continuing effort to create long-term partnerships with our customers by providing the highest quality petroleum products and related services with creative solutions that meet or exceed our customer's expectations.
This role would be based out of the West Point office but will support and be a part of our Northeast Regional Customer Service Team as needed.
Job Responsibilities
- Receives both walk-in and over-the-phone customer orders in addition to the internal sales team or other site orders, along with any related distributor buy-back orders.
- Provides product pricing and/or gets customers in contact with the appropriate internal resources to complete sales.
- Develops a strong technical understanding of product information and works with product vendors and internal resources as needed to support customer questions and needs.
- Stays current on all available products; promotes new products and specials to current customers.
- Starts the customer ticket process within the ERP system and coordinates timely delivery with the internal operations team.
- Ensures customer needs are met in a timely and efficient manner.
- Tracks completion of product delivery and finishes billing process in the system.
- Works closely with Procurement, Inventory, and Warehouse team to ensure the right products are available for customer needs.
- Tracks and communicates any back-ordered items and works with internal resources to ensure customer demands are met in a timely manner.
- Emphasizes safety and proper handling of our products with customers.
- Develops the ability to work within Salesforce software to best serve our customers and sales teams.
- Maintains a sense of urgency, demonstrates integrity, and resolves to be professional on a daily basis while promoting Sapp Bros.
Requirements Job Requirements:
- High school diploma or GED or equivalent.
- Minimum of 2 year of related experience (customer service, logistics, sales or account management, etc.).
- Previous experience in the Petroleum industry, preferred.
- Previous experience working within a system-wide ERP system (SAP, PDI, Oracle, etc.), preferred.
Job Summary
Full Time
$34k-43k (estimate)
05/20/2024
06/14/2024
The job skills required for Customer Service Representative include Customer Service, Billing, Customer Support, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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