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Job Summary : The Role :
The Role :
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions :
Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
Show CARE by participating in venue recycling efforts before, during and after the show.
Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
Other tasks as assigned by the Guest Services Manager
Refer unresolved customer grievances to designated departments for further investigation
Assist guest with any questions or needs within the Venue.
Qualifications :
Strong strategic thinking and creative problem solving skills
Excellent verbal and interpersonal communication skills
A strong-sense of teamwork and ability to execute programs
Excellent verbal and written communication skills
Position requires frequent walking and standing.
Last updated : 2024-05-22
Full Time
$33k-42k (estimate)
05/23/2024
08/20/2024
livenationvideoboxoffice.com
GRAND RAPIDS, MI
1,000 - 3,000
2007
SUE BARSOUM
$50M - $200M
The job skills required for Guest service include Problem Solving, Teamwork, Guest Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service positions, which can be used as a reference in future career path planning. As a Guest service, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service. You can explore the career advancement for a Guest service below and select your interested title to get hiring information.