To be effective, an individual must be able to perform each job duty successfully.

• Ensures the needs of the owners and the credit union are met through professional, legal and effective collection procedures.
• Exemplifies role as a team member to promote and maintain effective partnerships with team and customers.
• Incorporates MACU values and philosophy while fulfilling your responsibilities as a representative of the Loan Control department and the credit union.
• Collects a category of assigned accounts.
• Collects past due loans, resolve problems with member loans and accurately document all collection information to minimize credit union losses.
• Counsels with members by telephone and mail regarding loan problems, and record any contact made with members.
• Answers incoming calls from branches and service center.
• Keys file maintenance on accounts and transfer payments on delinquent accounts.
• Assists in researching accounts and taking appropriate action as recommended by manager.
• Skips tracing accounts
• Knowledge of repossession
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

One to three years of similar or related experience; knowledge of credit union collection policies and procedures preferred

Education

High school diploma or equivalent

~

Licenses, Certificates, Registrations

n/a

Computer/Office Equipment Skills

Intermediate to skills in Microsoft Office (Outlook, Word, PowerPoint and Excel)

Managerial Responsibility

Has no supervisory/managerial responsibilities

Language Skills

Must have the ability to read, understand and carry out instructions in written and oral form.

Other Skills and Abilities

Ability to perform mathematical calculations. Ability to communicate effectively. Must be detailed oriented, self-motivated, have excellent follow through and the ability to multi-task.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

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