6 Jobs in San Juan, TX
Dempsey is Hiring a Customer service technician Near San Juan, TX
Junior Customer Service TechnicianReports ToThe Technician will report to the President and CEO, VP for Operations, General Manager, & Service Manager.Job Description
- Travel offsite to customers' locations to perform maintenance and repair of Electrolux equipment to ensure top product performance.
- Conducts technical diagnosis and performs specialized repairs.
- Diagnose problems, assess the extent of the problem, document findings, and decisions to repair the product and / or replace parts.
- Immediately and accurately process paperwork and perform data entry upon completion of each job.
- Pre-screen next-day service call by obtaining necessary information to help diagnose problems prior to arriving at the customer's home.
- Meet or exceed company metrics (customer satisfaction, fix the right first time, revisits, parts management.) Job Qualifications
- Candidate must possess at least a high school degree, undergrad credit, or NC II from TESDA or finish a course on Electro-Mechanical, Electronics, and Communications Engineering.
- Must have at least six (6) months to one (1) year of experience in troubleshooting & repairs
- Must have a driver's license with restrictions 1 and / or 2
- Reading and understanding schematic diagrams are a plus but not a requirement
- Can work independently with minimal supervision and basic instruction.
Last updated : 2024-06-04
Job Summary
Full Time
Consumer Services
$38k-49k (estimate)
06/05/2024
09/02/2024
The job skills required for Customer service technician include Customer Service, Troubleshooting, Customer Satisfaction, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service technician positions, which can be used as a reference in future career path planning. As a Customer service technician, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service technician. You can explore the career advancement for a Customer service technician below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
04/06/2022: Louisville, KY
Respond to customer calls, electronic communications, and/or other telephone line reports related to CenturyLink products and services.
04/18/2022: Indianapolis, IN
Coordinate with various departments to restore or repair customer service.
03/05/2022: Syracuse, NY
Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
03/20/2022: Anderson, IN
Customer service representatives typically use a telephone, computer, and other office equipment.
02/24/2022: Rock Hill, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
03/14/2022: Parkersburg, WV
Creating the bond and the trust.
03/15/2022: Terre Haute, IN
Have ample self-service options available.
04/03/2022: Winston Salem, NC
Define customer service responsibilities.
02/09/2022: Anderson, IN
Establish continuous communication with other departments.
02/08/2022: Norfolk, VA
Step 3: View the best colleges and universities for Customer Service Technician.
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