23 Jobs in San Fernando, CA
SRR Group is Hiring a Customer Service Representative (Philippines) Near San Fernando, CA
We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for services. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
The candidate MUST have experience when it comes to the following services provided below:
(Experience may be from taking calls, customer service or a previous technician of the ff. service)
- Moving
- Heating, ventilation, and air conditioning
- Home Improvement
- Plumbing
- Locksmith
- Air Duct
- Water Damage
- And other services related
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Good English communication skills
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Remote/ Permanent work from home
- Shift- based- in a Call center that works 24/7
- Comfortable being on Zoom while at work
- Can work full-time
- Pacific Time Zone
- Computer Specifications
Core i5 10th generation (and above)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD SpecsProcessor: AMD Ryzen 5,7,9
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh SpecsProcessor: Core i7/ i5 / M1/ M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
- Main Internet Speed Requirement
Latency: below 160ms
Upload: more than 25mbps
Download more than 40 mbps
Using internet speedtest: interprefy.speedtestcustom.com | www.nperf.com/en // speedsmart.net | getvoip.com/speed-test-tool
- Power Backup
Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)
- Internet Backup (Secondary internet)
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
Power and Internet Backup is a MUST.
Job Summary
Contractor
$45k-56k (estimate)
06/01/2024
06/28/2024
The job skills required for Customer Service Representative (Philippines) include Customer Service, Call Center, Communication Skills, Customer Support, Verbal Communication, Plumbing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Philippines). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Philippines). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Philippines) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Philippines), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Philippines). You can explore the career advancement for a Customer Service Representative (Philippines) below and select your interested title to get hiring information.
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