JOB DESCRIPTION

Summary/Objective

The Customer Accounts Specialist is responsible for providing exceptional customer service by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.

Essential Functions

· Deliver superlative customer service to all CDI patients and providers.

· Answer all inbound customer service phone calls; answering inquiries if customer service or billing related, sending calls to appropriate department otherwise.

· Outbound calls to patients regarding any questions they may have about the testing preparation or process.

· Responding to patient and provider communications via email and chat on multiple platforms.

· Updating account information as requested, in conjunction with other departments.

· Answering general billing questions and processing patient payments.

· Ability to follow HIPAA regulations and handle confidential medical information.

· Perform other duties, as assigned

Competencies

· Excellent written and verbal communication skills

· Excellent organization and time-management skills

· Excellent judgement and decision-making abilities

· Excellent reading comprehension

· Problem-solving skills

· Collaborative, team-player attitude

· Strong interpersonal skills

· Ability to work efficiently both independently and as part of a team

· Ability to meet deadlines in a fast-paced environment

· Detail-oriented and ability to multitask

· Accountability and ownership

· HIPAA compliance experience preferred

· Ability to properly handle confidential information

· Proficient computer skills, including but not limited to Microsoft Office (Outlook, Word, Excel, OneNote, PowerPoint), database software, and basic troubleshooting.

Supervisory Responsibility

Not applicable to position

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, printers, copiers, facsimile and phones.

Position Type/Expected Hours of Work

This is a full-time position. Monday through Friday, 9 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Not applicable to position

Preferred Education and Experience

High school degree or equivalent

Additional Eligibility Qualifications

None required for this position

Work Authorization

Authorized to work in the USA

AAP/EEO Statement

CDI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CDI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Application Question(s):

• Do you have familiarity with HIPAA (Health Insurance Portability and Accountability Act) regulations?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Salem, MA 01970: Relocate before starting work (Required)

Work Location: Hybrid remote in Salem, MA 01970