POSITION: Credit Supervisor

DEPARTMENT: Finance

REPORTS TO: AVP, Credit & Pricing

LOCATION: St. Petersburg, FL

SalonCentric, a subsidiary of L’Oréal USA, is the premiere distributor of salon professional products in the United States. Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends.

Summary:

Manage the credit collections team and their processes, providing analytical support for credit risk management and month-end reporting to corporate management. Directs the review of incoming queries comprised of account balance, status, trend, researching and reconciling customer deductions and disputes in compliance with company policy. Ensures Collection specialists maintain strong professional relationships with assigned customer portfolio. Manage team of 3 leads and associated Collection Specialist staff of c. 20.

Position Responsibilities:

• Directs the review and analysis of customer accounts to meet Accounts Receivable, DSO, and Collection Goals.
• Work with Leads in department conducting best practices are being performed in accordance with SAP recommendations.
• Manages the collection efforts of aged balances ensuring controls are in place whereas payment plans are intact, final demand letters have been sent and third-party collection efforts are engaged where warranted.
• Ensure research and analysis is being conducted of available internal and external reports for assigned customer portfolio to determine the release of incoming orders with Company credit risk policy / procedures to minimize risk exposure.
• Drives efficiency in processes across the team and implementation of new projects and systems built in collaboration with the L’Oreal IT and Treasury teams.
• Collaborates with Customer Care, Pricing, Traffic, Sales Departments to ensure resolution is being conducted on customer issues in a timely manner regarding invoices, terms, pricing and shipping errors.
• Manages process being performed on collection calls / ensuring payments in a timely manner, reduction of past due, resolution of claims / discrepancies and reduce bad-debt write-offs.
• Prepares month end reports, as well as customer specific projects.
• Participates in month Accounts Receivable over-view meetings.

Position Requirements:

• Bachelor’s Degree
• Minimum 5 years demonstrated management experience including credit, cash application, collection or accounts receivable, and customer service
• Prior SAP experience
• Fantastic people leader with experience developing high performing teams of 10 .
• Experience with managing complex projects and finding efficient processes that align with new Group systems.
• Strong analytical skills and problem-solving ability required.
• Able to work in a very fast paced environment and meet deadlines.
• Able to handle difficult or challenging credit / collection situations with diplomacy, tact and professionalism.

What’s In It For You:

• Location: 10101 Dr Martin Luther King Jr Street, St. Petersburg, FL 33716
• Competitive Benefit Package (Medical, Dental, Vision, 401K match)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Time Off, Volunteer Time, Summer Fridays & More!)
• Learning & Development Opportunities for Career Progression

Our Diversity and Inclusion Pillars

We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental and economic causes that support the entire professional beauty industry and our Beauty Community.