General Description. The FA Solutions Call Center Agent represents the client school to students and works to increase inquiries, convert applications and retain current students. This position is a high touch, Inbound/Outbound phone solution with high expectations in providing an excellent student experience. The Call Center Agent exhibits superior customer service skills and professionalism throughout daily interactions and communications with ...
General Description. Financial Aid Campus Director/Leads are responsible for planning, organizing, supervising and delivering a high level of service to colleges and universities ensuring federal aid is processed in accordance to the school, state and federal guidelines provided. FA Campus Directors serve as the main point of contact for the client school and are expected to maintain a clear and consistent open channel of communication with both ...
General Description. The Business Systems Analyst is responsible for delivering a high level of service to colleges and universities ensuring systems are implemented timely and performed as outlined in the client contract. The BSA will ensure the systems operate in accordance to the school, state and federal guidelines provided during the data gathering sessions including ensuring the Student Batch Load process happens timely for all school clien...
