Responsibilities and Duties

• Process purchase orders, price quotations, order statuses, and resolve customer issues via phone and ticket-based queue system.
• Proactive communication via phone and email with Customer, Sales, and internal groups to enable a seamless order process.
• Follow up on existing customer and Sales’ requests through completion.
• Assisting in identifying and remedying customer inquiries efficiently and accurately.
• Receive and route calls to the appropriate party when necessary.
• Adhere to established workflows and guidelines while identifying areas for improvement.
• Ability to report inefficiencies designed to provide customers with the best possible service.
• Ability to work efficiently on multiple systems including:
  • AS400 based ERP
  • Web based queue-ticketing system
  • Various customer web portals

QUALIFICATIONS & EDUCATION

• Associates Degree or 2-3 years of related work experience in a customer service or customer facing field
• Must have extensive proficiency in Excel.
• Extremely comfortable with internet technologies – EDI experience is a plus
• High degree of attention to detail and problem-solving skills
• Strong sense of urgency and ability to multitask
• Friendly, flexible, accommodating, and proven team player
• High-Speed Internet access for hybrid schedule
• Must be resourceful and have the ability to troubleshoot and think proactively