Case Manager II

Under direction of the Program Manager and with independent professional responsibility, the Case Manager II performs case management with individual program participants in the Permanent Supportive Housing Programs; functions at a highly skilled level in such areas as assessment, individual goal planning, group facilitation, community resource development, file monitoring and review; reviews agency reports and develops summaries. The ideal candidate will have a strong understanding of the “trauma informed care” model, the ability to maintain a strength-based perspective and to work with chronically homeless and disabled individuals from diverse social and ethnic backgrounds. This position is committed to improving the quality of services provided by seeking input from participants, employees and stakeholders to ensure service delivery and accessibility is equitable to all persons served.

The Case Manager II is a full time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403 (b) retirement plan; paid holidays, and Paid Time Off. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc., through Next Move Homeless Services, Inc.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Essential Functions:

• Screens clients either in person or by telephone to determine their needs and eligibility for program assistance.
• Performs overall assessment of program participant’s needs and develops individualized service plans with short and long term goals.
• Reviews case plans weekly to adjust goals where needed or appropriate.
• Educates program participants on issues surrounding living skills, parenting, financial capability, workforce development, health and hygiene, housing, and drug and alcohol abuse.
• Develops and maintains comprehensive lists of community resources for use by program participants; refers program participants accordingly.
• Documents all contact with program participants; prepares all screenings, assessments, service plans, evaluations, and reporting records.
• Provides crisis intervention, referrals and collaborative consultation with any service providers working with the participant.
• Maintains and updates all participant files to ensure compliance.
• Acts as peer review committee and will conduct monthly file review of participant files.
• Transports program participants as needed.
• Attends and conducts meetings and trainings, as directed.
• Assists participants with mediation, critical thinking, and problem solving.
• Supports other Case Managers with participants and caseload when needed.
• Acts as point of contact and communication between Case Managers and Housing Specialists and Program Manager.

Other Duties/Responsibilities

• Establish and maintain positive relations with the general public, funding agency, participants and other staff.
• Ensures compliance with all Goodwill Industries Sacramento Valley Northern Nevada and Next Move policies, CARF standards, and safety and security regulations.
• Performs other duties as assigned.

QUALIFICATIONS:

• Preferred Bachelor’s Degree in social services or related field and at least two years of successful experience in the delivery of human services or any combination of education, training, and experience, which would provide the knowledge and ability to complete the duties outlined above.
• Ability to maintain a high degree of confidentiality and professional integrity.
• Ability to demonstrate excellent administrative and organizational skills.
• Ability to demonstrate excellent written and verbal communication skills.
• Ability to demonstrate personal effectiveness through strong problem-solving and time-management skills.
• Ability to demonstrate proficiency working with computers including but not limited to Microsoft Office Suite and database systems.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.
• Must provide proof of identification and eligibility to work in the United States.
• Must pass a drug and background screening.
• Must have access to reliable transportation that does not interfere with performing the essential functions of the job description, cause tardiness, or unexcused absences.
• Must be able to perform the essential functions of the job description with or without reasonable accommodation.
• Possession of a valid California Driver’s License, Class C or higher, and proof of valid automobile insurance is required at the time of appointment. This position requires the ability to operate a motorized vehicle for the purposes of conducting agency business.

POSITIONS SUPERVISED:

• No positions supervised.

WORKING CONDITIONS/HAZARDS:

• Work is performed primarily in an office environment

• Requires a high level of adaptability and flexibility

• Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.

This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.

Qualifications

• Preferred Bachelor’s Degree in social services or related field and at least two years of successful experience in the delivery of human services or any combination of education, training, and experience, which would provide the knowledge and ability to complete the duties outlined above.
• Ability to maintain a high degree of confidentiality and professional integrity.
• Ability to demonstrate excellent administrative and organizational skills.
• Ability to demonstrate excellent written and verbal communication skills.
• Ability to demonstrate personal effectiveness through strong problem-solving and time-management skills.
• Ability to demonstrate proficiency working with computers including but not limited to Microsoft Office Suite and database systems.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.
• Must provide proof of identification and eligibility to work in the United States.
• Must pass a drug and background screening.
• Must have access to reliable transportation that does not interfere with performing the essential functions of the job description, cause tardiness, or unexcused absences.
• Must be able to perform the essential functions of the job description with or without reasonable accommodation.
• Possession of a valid California Driver’s License, Class C or higher, and proof of valid automobile insurance is required at the time of appointment. This position requires the ability to operate a motorized vehicle for the purposes of conducting agency business.