Responsible for provision of varied administrative support duties related to the collection of delinquent accounts receivables due to the corporation for payment.

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Contact clients regarding past due invoices; contact clients regarding duplicate payments, overpayments, underpayments and credits; document all contacts and conversation in system.

• Work with Lab POCs, Project Managers and Account Executives with missing invoices, billing errors, disputed invoices and when responses are not received.

• Send client copies of invoices, as requested; collect payments and reconcile customer accounts.

• Support AR Collection efforts in payments in assigned accounts; enter detailed notes in AR system and/or weekly worksheet regarding emails to customers, payment status, invoices sent to customers, disputed items, short & over payment status.

• Process credit card/ACH payments.

• Process credit card/ACH payments.

• Process and resolve Unapplieds/Short Balances/refunds - research and inform Accounts Receivable team where payments need to be applied on accounts when applicable.

• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.

• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High School Diploma/GED; AND two (2) years of collections/financial administrative support experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills Required Knowledge:

• Principles and practices of collections.
• Principles, practices of financial, and account reconcilations.
• Administrative practices and procedures, such as business letter writing and the operation of common office equipment.
• Correct English usage, including spelling, grammar, punctuation, and vocabulary.
• Standard business arithmetic, including percentages and decimals.
• Computer applications and systems related to the collections work.
• Principles and practices to serving as an effective team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Compiling and reviewing financial figures for completeness, accuracy and compliance with policies and procedures.
• Self-motivated and positive attitude with customers and other employees.
• Cash collections experience, with strong understanding of collect outstanding.
• Interpreting, applying and explaining corporate policies and procedures.
• Using tact, discretion, and initiative within established guidelines.
• Researching, compiling, and summarizing a variety of informational materials.
• Composing correspondence and other written independently or from brief instructions.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Maintaining databases, forms, documents and related informati0n.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in an office/remote setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT:

Work is performed in an office setting/remote.