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Position Summary
The Float MEA 1 position is dedicated to enhancing member service experiences across various communication channels. This role requires a comprehensive understanding of our products and services, enabling the promotion of these offerings during both in-person branch interactions in the lobby and through the Advisor Supported Kiosk (ASK) virtual teller services.
The primary objective is to address member needs promptly, accurately, and with a personal touch, all while maintaining a high standard of professionalism.
Additionally, this role includes supporting courier services, which are essential for the efficient and timely delivery of mail, packages, documents, and other items to the credit union’s branches.
Responsibilities encompass managing deliveries, coordinating routes, and ensuring exceptional internal member experiences.
Essential Job Functions : Float MEA 1
Member Interactions
Provide quality member service through needs-based sales solutions.
Essential Job Functions : Ask Advisor
Understand and process transactions through the proper use of technology.
Essential Job Functions : Courier
Mail / Package Delivery : Safely transport and deliver mail, packages, documents, and other items to designated locations promptly and efficiently.
Verify the accuracy of package contents and obtain appropriate signatures or proof of delivery as required.
Vehicle Maintenance : Regularly inspect and maintain the assigned delivery vehicle, reporting any issues or concerns to the appropriate department.
Keep the vehicle clean, presentable, and in good working condition.
Internal Member Service : Provide excellent customer service by interacting professionally with clients, answering questions, and addressing concerns promptly and courteously.
Serve as a representative of the credit union, always maintaining a positive image.
Essential Job Functions : General
Support Branch Operations.
Contribute positively to a cooperative work environment.
Convey and maintain a professional environment.
Time Management.
Pay and Benefits
Min : $19.09 Max : $21.81(Pay Range)
There may be an increase of base pay based on skills and experience.
Benefits include : 401(k), 401(k) Matching, Dental Insurance, Employee Assistance Program, Employee Discount, Health Insurance, Health Savings Account, Life Insurance, Paid Time Off and Vision Insurance.
Competencies
The attributes listed below are representative of the knowledge, skills and / or abilities required.
Professionalism / Attitude
Leadership
Performance Measurements
JOB KNOWLEDGE : The depth and breadth of know-how to perform essential duties and functions of the job. The level of compliance with degree, certification, and training requirements.
Understanding of how individual job performance furthers organizational objectives. Willingness to update and expand skills, knowledge, and training.
Working Conditions
Last updated : 2024-06-05
Full Time
Banking
$35k-43k (estimate)
04/09/2024
09/06/2024
firstalliancecu.com
ROCHESTER, MN
25 - 50
1932
KELLY MCDONOUGH
$5M - $10M
Banking
Its hard to believe, but First Alliance Credit Union has been around since 1932. Thats right. We began with just seven city employees (teachers and fire fighters). We were the first and still are the oldest credit union in Rochester, Minnesota. Of course, now our membership is open to everyone who lives, works, worships, shops or attends school in Olmsted, Winona, Wabasha, Dodge and Goodhue counties. You may have noticed weve recently unveiled our new brand. Were thrilled with our transformation and hope you are as well. Not to worry, though. Were still the same strongly capitalized credit uni ...
on, and youll still see the same friendly faces. In fact, our commitment to our members is deeper than ever. Lower rates on loans, higher yields on savings products, reduced or eliminated fees, and most importantly, sound financial advice you can actually use remain our priorities. Our mission is expressed best by our new tagline: All For One. Simply put, ALL we do is FOR every ONE of our members. And that means you. Give us the opportunity to help make your financial goals a reality. You wont be disappointed.
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The job skills required for Member advisor include Products and Services, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Member advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member advisor positions, which can be used as a reference in future career path planning. As a Member advisor, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member advisor. You can explore the career advancement for a Member advisor below and select your interested title to get hiring information.