3 Jobs in Riverdale, MD
Grant Leading Technology is Hiring a Junior Help Desk Technician Near Riverdale, MD
Help Desk Technician
Some onsite time may be required
Chamblee, Georgia OR New Carrollton Maryland
Grant Leading Technology is seeking a candidate for a Senior System Analyst to join our dynamic team. The candidate will perform user administration tasks, including the creation of Cisco’s Unified Contact Center Enterprise (UCCE) accounts and the processing of BEARS/ServiceNow requests.This position may require some onsite time therefore we are targeting Atlanta GA or Washington, DC area candidates. The hours are 3:30 pm to midnightTargeted compensation $50 - $60k
Responsibilities:
- Provides Tier-1 and Tier 2 support for Finesse application related issues
- Triages user reported problems
- End-to-end coordination of Finesse ticket resolution
- Administers the Finesse application configuration
- Triages and resolves application configuration related issues
- Escalates to Finesse Development Team as necessary
- Deploys and installs patches/fixes
- Configures Finesse version upgrades
- Submits change control requests for deploying fixes and changes
Qualifications and Education Requirements:
- Bachelor of Arts (BA) degree in Information Technology or related fields
- Minimum of 4 years of experience in contact center support environments
- Familiarity and exposure to any Cisco 3rd Party Products (i.e. Nuance, Finesse, Verint, etc.)
- Must be Resident Alien or US Citizen and able to pass background check
- Must live in the United States
Preferred Skills:
- Have Minimum Background Investigation (MBI) clearance
Job Summary
Full Time
$108k-132k (estimate)
10/20/2023
07/08/2024
grantleadingtechnology.com
Riverdale, MD
<25
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The job skills required for Junior Help Desk Technician include Troubleshooting, Active Directory, Operating System, Windows Servers, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Junior Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Junior Help Desk Technician. Select any job title you are interested in and start to search job requirements.
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