The Opportunity

Description

We're looking for a Customer Solutions Representative , working in the IT (excluding Telecommunication) industry in Rio Rancho, New Mexico, United States .

Closes sales on assigned products or assigned customers; may generate leads for closure by an experienced Outside or other Inside Sales Rep.

• Shares sales activities with experienced Sales Reps as necessary.
• Informs customers of company promotions and upgrades; may persuade customer to purchase extended products, services, supplies.
• Manages pipeline and forecast responsibility in accordance with sales center business process.
• Executes opportunity and lead management.
• Establishes a professional working relationship with the client.
• Aligns the account strategy and sales motions to maximize client value.
• Builds and maintains solid customer relations that protect or expand the company’s Installed base. '
• Actively collaborates with field sales and others to ensure seamless account coverage.
• Seeks out appropriate resources in presales, product / service specialists to support complex deals.

Education and Experience Required :

• Two-year university / Associate degree preferred or equivalent experience
• 3 years of experience in related field, preferable in IT
• Direct experience interacting with customers (i.e., Technical, Administrative, or Call Center roles)

Knowledge and Skills :

• Solid tele sales skills
• Listens to customer needs and tailors messages to customers based on their needs and ties-in additional promotional campaigns, upgrades, or extended products / services
• Must be a team player and juggle multiple tasks and competing priorities
• Must be able to apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives
• Exercises independent judgment within generally defined policies and practices to identify and select a solution

Last updated : 2024-05-18