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Call Center Agent
Apply
$48k-68k (estimate)
Full Time 4 Months Ago
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Reynolds EmpowerHome Team is Hiring a Call Center Agent Near Richmond, VA

Job Description

Job Description

Are you looking for an opportunity to earn a great income? Are you looking to grow personally and professionally and establish a career in sales? If you answered YES! EmpowerHome is the place for you! EmpowerHome is a dynamic and rapidly growing Real Estate Team. We specialize in providing unparalleled service to our clients, and we're on the lookout for passionate individuals who want to get into sales and join our team of top Inside Sales Agents. The ideal applicant has a knack for identifying sales opportunities, building rapport over the phone, and nurturing warm leads until they are ready to meet with our Team. This is an in-office position at our Richmond, VA location.

If you’re looking for an exciting opportunity and the chance to be a part of something bigger on a team of top performers, apply today!

As an employee of EmpowerHome, you are also eligible for our benefits program.

This position includes employee benefits of Health, Dental, Vision, and Life Insurance. Matching 401k, Paid Vacation, and Paid Holidays. An explanation of benefits will be described in more detail in the employee handbook.

Compensation:

$55,000 - $100,000 annually

Responsibilities:

  • Qualify incoming leads, build rapport with prospective clients, and confirm appointments for realtors to exceed client expectations
  • Contact prospects after the initial meeting via phone calls, email, and other forms of communication to add them to the sales pipeline and cultivate real estate qualified leads
  • Develop new business opportunities within specific geographies to expand clientele
  • Develop and maintain a database of prospective and past clients to ensure organized and current information on all leads
  • Prospect for new customers through a high volume of customer touchpoints, using proven scripting to effectively build your pipeline
  • Educate and successfully position the industry’s top Real Estate Team to serve prospects' needs above the competition
  • Facilitate calls, follow up, and manage workflow
  • Customer Relationship Management application to follow scheduled tasks, update notes based on client interactions
  • Showcase the team's strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique
  • Implement a call to action to transition the lead into a qualified appointment
  • Listen attentively to consumer questions and provide answers that are knowledgeable and insightful 
  • Participate in weekly meetings to discuss benchmarks for personal as well as team goals for the upcoming week
  • Master sales training techniques following the proven systems that lead to success
  • Articulating the value of EmpowerHome through consistent delivery of the script provided and training regularly
Qualifications:

  • Excellent interpersonal and communication skills
  • Applicants should have a high school diploma or equivalent
  • Must have a valid U.S. driver’s license and can travel by car
  • Ability to learn MS Office and CRM software applications
  • Excellent verbal, written communication skills and organizational skills
  • Ability to work well in a fast-paced environment 
  • Eager to be successful, constantly seeking improvement
  • Able to meet daily, weekly, and monthly benchmarks 
About Company

Debbie and Sarah Reynolds are a mother-daughter duo and founders of The EmpowerHome Team. This family business is consistently ranked the number 2 Team through Keller Williams worldwide. They attribute their growing success to always putting their clients’ needs above all else, serving more than 10,000 families in buying and selling real estate. Their mission has been to do what they do best, Serve and Give Back!

This Team strives to be a part of a Bigger purpose of giving back to local worthy causes, donating a substantial portion of income to various organizations in all the locations they serve; DC Metro Region, Richmond, Hampton Roads & VA Beach Virginia, Charlotte & Raleigh NC, Charleston SC, Orlando FL, Atlanta GA, Dallas TX, Houston TX, and Denver CO. As EmpowerHome continues to grow the opportunities are endless! Become Empowered by joining a real estate team like no other today! www.empowerhome-team.com

Job Summary

JOB TYPE

Full Time

SALARY

$36k-47k (estimate)

POST DATE

06/10/2024

EXPIRATION DATE

06/28/2024

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The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Agent job description and responsibilities

Call center agents are at the frontline of providing solutions to customers’ problems.

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Call center agents need a cache of polite phrases to use when talking with customers.

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Call center agents not only listen to customer complaints, but they also process requests.

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Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.

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Manage difficult customer situations and transfer calls to appropriate persons when necessary.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Agent jobs

A call center agent performs a number of functions that are more than just picking up calls.

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They are currently hiring for work at home call center agent positions.

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Learn to deal with angry customers.

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Problem-Solving and Flexibility.

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Use a Calm Soothing Tone of Voice.

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Step 3: View the best colleges and universities for Call Center Agent.

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