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This position is a Tier-1 single point of contact. Help Desk personnel provides diagnosis, troubleshooting, and resolution for customer desktop problems, including resolution of technical software problems.
The help desk support includes multiple methods of input : call, chat, and web tickets. Requests that cannot be handled over the phone will be routed to the appropriate Tier-2 / Tier3 support and / or subject matter experts / service providers as appropriate for resolution.
Job duties include, but are not limited to :
Working with move coordinators and other one Hanford contractors to arrange telephone Move / Add / Changes.
This position is not eligible for telework and the selected candidates will work in a north Richland location. This position is deemed as essential and may include shift work.
Basic Qualifications
to interact effectively and professionally with customers at all times.
Desired Qualifications
Compensation & Benefits
Hourly Rate : $25.207
The pay rate listed represents the starting pay / hr. that may be offered, in accordance with the collective bargaining agreement.
HMIS offers a comprehensive benefits package that includes medical / dental / vision, short-and long-term disability, life insurance, 401(k) plan, and paid time off.
For a full list of benefits please visit our benefits website :
Last updated : 2024-06-14
Full Time
$58k-72k (estimate)
06/15/2024
09/12/2024
The job skills required for Help desk support include Help Desk, IT Support, Problem Solving, Operating System, Microsoft Office, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk support positions, which can be used as a reference in future career path planning. As a Help desk support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk support. You can explore the career advancement for a Help desk support below and select your interested title to get hiring information.