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Student Services Manager
$49k-68k (estimate)
Full Time | Colleges & Universities
2 Weeks Ago
University of South Carolina is Hiring a Student Services Manager Near Richland, SC
Posting Number
STA00366PO24
Job Family
Student Enrichment
Job Function
Student Experience
USC Market Title
Student Experience Coordinator
Link to USC Market Title
https://uscjobs.sc.edu/titles/133985
Job Level
P3 - Professional
Business Title (Internal Title)
Student Services Manager
Campus
School of Medicine Columbia
Work County
Richland
College/Division
School of Medicine Columbia
Department
SOMC Undergraduate Medical Education
State Pay Band
6
Approved Starting Salary
$49,396
Advertised Salary Range
$49,396-$74,094
Location of Vacancy
Part/Full Time
Full Time
Hours per Week
37.5
Work Schedule
Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis
12 months
Job Search Category
Other Professional
About USC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement
At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the About Benefits section on the Applicant Portal at uscjobs.sc.edu.
Position Description
Advertised Job Summary
The Student Services Manager will manage the NBME assessment process and coordinate the disability services for all medical, graduate and professional graduate programs at USC, School of Medicine.
Duties to include:
Duties to include:
- Manages the SOMC NBME assessment support process for all students in medical, graduate, and professional graduate programs at the University of South Carolina, School of Medicine-Columbia (SOMC) (approximately 704 students).
- Responsible for planning, coordination and implementation of disability services for all students at SOMC with physical, cognitive, health, attention, psychological, and other impairments as mandated by Section 504 of the Rehabilitation Act of 1973, the Americans with Disability Act (ADA) of 1990 and federal and state laws to ensure reasonable accommodations.
- Coordinates with the Student Disability Resource center and the School of Medicine faculty to ensure appropriate management of the ADA process.
- Maintains student records, compiles data on student progress, trends and usage of services. Trains and provide guidance to graduate assistants and temporary employees that proctor exams.
- Advises Deans, Department Chairs, and other administrators on appropriate accommodations and works to resolve conflicts between students, faculty, and staff.
- Maintains technology needs for the assessment of SOMC academic programs, including Blackboard, National Board of Medical Examiners (NBME), and ExamSoft.
- Collects, maintains, and analyzes exam data and student performance for faculty, accreditation reports and long-term planning.
- Collaborates with faculty to publish exams and provide technical support to students on test days.
- Provides support to faculty and course directors in organizing assessment materials, questions, and question categories.
- Reviews university policies and procedures to ensure compliance with state and federal law.
- Demonstrates commitment to conduct business lawfully and ethically by consistently adhering to compliance policies, procedures, and regulations as established by FERPA, data privacy ethics, NBME and ADA.
Minimum Qualifications
Master’s degree in a related field of expertise (such as Higher Education, Special Education, Rehabilitation Counseling, Social Work, School Psychology, or Occupational Therapy) and 1 years’ experience OR Bachelor’s degree in a related field of experience(Education, Health Sciences, etc.) with at least 3 years of related and practical experience.
Preferred Qualifications
Master’s in Rehabilitation Counseling, CRC, Social work , or other relevant certification, and experience providing services and accommodations for students with disabilities in higher education.
Knowledge/Skills/Abilities
This position requires strong critical thinking, attention to detail, communication skills both oral and written, as well as the ability to work independently while developing strong collaborative relationships with colleagues, students, faculty, and staff in in academic programs at the SOMC. The individual must be able to exercise excellent professional judgment and discretion, making decisions on a regular basis that impact student welfare and the institution. Skills of using spreadsheets and data presentation are desirable. Required to conduct business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.
Job Duties
Job Duty
Manages and coordinates with faculty and course/block clerkship directors the assessment process to include ordering, organizing assessment materials, including questions and question categories, and ensures material is accurately entered in the testing software for NBME and ExamSoft. Responsible to administer assessments and lead the administration when appropriate of the assessments with the aid of proctors and faculty.
Essential Function
Yes
Percentage of Time
20
Job Duty
Responsible to compile exam data by collecting, maintaining, and analyzing data related to exam questions and student performance on all M1/M2 course assessments. Responsible to manage the assessments for the M1, M2, and M3 NBME and shares with appropriate faculty and administrators.
Essential Function
Yes
Percentage of Time
20
Job Duty
Manage and coordinate the SOMC assessment and student accommodations needs . Works in collaboration with faculty and students and relevant departments to ensure that ADA accommodations and other applicable laws as determined by the Student Disabilities Resource Center and/or the NBME are provided and coordinates with SOMC departments and main campus offices to implement reasonable accommodations in accordance to policy. Continuously evaluate and adjust accommodations based on student needs and progress. Provide personalized support and guidance to students with disabilities to help them navigate academic, social, and emotional challenges. Advocate for students’ needs and foster a positive and inclusive campus experience
Essential Function
Yes
Percentage of Time
35
Job Duty
Manages the technology and assessment needs of academic programs and their students including but not limited to Blackboard, NBME, and ExamSoft. Trains faculty, staff and students as needed for these programs.
Essential Function
Yes
Percentage of Time
10
Job Duty
Manages, coordinates schedules and hires the proctors for the NBME proctors on test days for all student. Communicates test results for some exams directly to students when necessary. Collaborates with faculty and staff to identify and provide support to all students during assessments including staying current with respect to best practices. Supervises graduate students and temporary employees as assigned.
Essential Function
Yes
Percentage of Time
5
Job Duty
Compliance and Documentation: Manages student records for NBME and ADA compliance and other applicable laws. Maintains accurate and current student records, to ensure the university is in compliance with state and federal guidelines. Oversee the SDRC Resource accounts daily and addresses any requests or concerns that come up. Develops, establishes and reviews policy and procedures as it relates to SOMC students and the satellite campuses to ensure conformance with state, federal, and institutional guidelines programs and services. Performs other duties as assigned.
Essential Function
Yes
Percentage of Time
10
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive
No
Hazardous weather category
Non-Essential
Posting Detail Information
Number of Vacancies
1
Desired Start Date
06/01/2024
Job Open Date
05/07/2024
Job Close Date
06/21/2024
Open Until Filled
No
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by June 21, 2024.
The University of South Carolina offers a valuable benefits package including but not limited to:
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Click here to learn more about why you should work at UofSC.
Quicklink for Posting
https://uscjobs.sc.edu/postings/167985
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Colleges & Universities
SALARY
$49k-68k (estimate)
POST DATE
05/09/2024
EXPIRATION DATE
06/21/2024
WEBSITE
sc.edu
HEADQUARTERS
COLUMBIA, SC
SIZE
7,500 - 15,000
FOUNDED
1801
TYPE
Private
CEO
HARRIS PASTIDES
REVENUE
$1B - $3B
INDUSTRY
Colleges & Universities
Related Companies
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The job skills required for Student Services Manager include Collaboration, Planning, Professional Development, Presentation, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Student Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Student Services Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Student Services Manager positions, which can be used as a reference in future career path planning. As a Student Services Manager, it can be promoted into senior positions as a Graduate Medical Education Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Student Services Manager. You can explore the career advancement for a Student Services Manager below and select your interested title to get hiring information.
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