Security Command Center Operator - Part Time 3 Days a week

The Corporate Command Center is a merger of technology solutions, physical security, intelligence gathering, and customer service.

We are a 24 / 7 support unit responsible for overseeing critical security functions. The Corporate Command Center Operator is responsible for timekeeping adjustments, monitoring alerts, regional advisories, field support, and customer service.

The operator will dispatch security officers as necessary to respond to various incidents. Ability to work additional hours when needed required.

This is a Part-Time Position - 3 days a week - Hours will vary for training and then the permanent schedule will be as listed below :

Fridays - 16 : 00 to 00 : 00

Sundays - 16 : 00 to 00 : 00

GuardTexas is the company that combines human contact with innovation! Our mission is simple - Be Smart, Be Honest, Be of Service.

We are a privately owned Texas company with branches in : Austin, Bryan-College Station, Dallas, Fort Worth, Houston and San Antonio.

Over 700 security officers serve clients in many industries including commercial real estate, residential communities, construction and retail.

Job Duties :

1. Ensure scheduled posts are covered. Verify officers are on duty and notify a supervisor or manager for open posts, open positions, and call offs, amending schedules to accurate shift times and personnel.

2. Ensure the proper monitoring of operational systems alerts, and other control programs and systems.

3. Monitor weather and signifigant event alerts that may have an impact on our officers and the client’s facilities.

4. Dispatch officers to alarm, disturbance, and escort requests.

5. Manage requests for additional service.

6. Monitor and support officers responding to priority level issues.

7. Audit and verify company assets are at their assigned locations.

Security experience is a plus but not required. Customer service and call center experience preferred. Military experienced candidates are encouraged to apply.

Job Requirements :

Strong customer service skills and ability to handle potentially stressful situations

Ability to maintain confidentiality and exercise extreme discretion

Effective communication skills, both oral and written

Ability to work independently to make decisions and solve problems

Ability to multi-task and prioritize

Ability to sit for long periods of time and to occasionally move about inside the office

Ability to constantly operate a computer and corresponding software programs with basic computer technology skills, and the ability to learn new programs

Hearing ability to answer phones and respond appropriately and quickly to emergency situation

Visual acuity to read documents and computer monitors

Environment : Office; minimal to no work in extreme temperatures is expected.

Major activity : Working on PC while sitting; telephone use.

Physical efforts to carry out job duties : Limited, to include some standing, bending, limited stretching and reaching

Last updated : 2024-05-24